Patient Access Rep - LBJ EC - 1st Shift 6:30AM - 3:00PM / Mon.- Friday / Wknds & Holidays

Harris Health; Houston (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

Harris Health in Houston, TX seeks a Patient Access Representative to perform registration, admission and insurance verification for inpatients and outpatients. You will ensure accurate data collection and provide excellent customer service, guiding patients through rights and privacy rules under HIPAA and Harris Health policies.

The role emphasizes clear communication, meticulous data handling for timely billing and reimbursement, and a patient-friendly approach in a fast-paced health system

Qualifications

• High School Diploma or GED is required.
• 1 year of experience in a customer service environment.
• Strong verbal communication and written report skills.

Responsibilities

• Complete efficient registration, admission and insurance verification for inpatients and outpatients.
• Provide excellent customer service and ensure accurate data collection.
• Explain patients' rights as per HIPAA and hospital policy.
• Ensure accounts have data for timely billing and reimbursement.

Skills

Customer service

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

PC

MS Word

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

Job Summary

Patient Access Representative is primarily responsible for completing an efficient and organized registration, admission and insurance verification of all inpatients and outpatients. Excellent customer service and ensure that accurate information is collected. Informs patients and assures they are aware of their rights as determined by HIPAA regulations and Harris Health System policy. Ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement.

Minimum Qualifications

High School Diploma or GED.

Work Experience: 1 year in customer service oriented environment.

Communication Skills

• Above Average Verbal (Heavy Public Contact)
• Writing/Composing Reports

Proficiencies

• PC
• MS Word

Job Attributes

Knowledge/Skills/Abilities

• Mathematics
• Other Knowledge Skills or Abilities: People Interaction

Work Schedule

• Weekends
• Flexible
• Eligible for Telecommute
• Overtime
• Travel

Other Special Requirements

Other Requirements: Able to work with little supervision, handle stressful situations and have excellent people skills. Ability to communicate effectively with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of language of caring principles. Able to handle detail work accurately and rapidly. Must be able to effectively multi-task.

Equipment Operated: Must have PC skills