Patient Access Rep II – Insurance Verification Rep

Tucson Medical Center; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Tucson Medical Center is seeking a Patient Access Rep II - Insurance Verification to join our team in Tucson, AZ. This role advances insurance verification, authorizations, and financial clearance for complex cases, serving as a resource for junior staff and ensuring accurate patient access workflows.

The position requires healthcare experience, strong payer knowledge, and proficiency with EHR systems and payer tools.

Qualifications

• Two years of experience in healthcare with insurance verification or patient access.
• CHAA or related certification preferred.
• Advanced knowledge of insurance plans and healthcare billing practices.
• Strong communication and de-escalation skills.

Responsibilities

• Verify insurance eligibility and benefits for complex cases using payer portals.
• Obtain and document prior authorizations and escalations.
• Coordinate with clinical departments to ensure accurate coding.
• Mentor and train Patient Access Representative I staff.
• Assist in resolving escalated patient inquiries and insurance issues.
• Ensure accurate patient registration and financial documentation.
• Collect co-pays, deductibles, and payments; monitor plans.
• Maintain HIPAA compliance and payer regulations.
• Participate in quality improvement initiatives and workflow optimization.
• Perform related duties as assigned.

Skills

Insurance verification

Customer service

EHR systems

Multitasking

Attention to detail

Mentoring

Tools

Microsoft Office Suite

Payer verification tools

EHR systems

Job description

Patient Access Rep II - Insurance Verification Rep

Job Category: Clerical

Schedule: Full time

Shift: 1 - Day Shift

SUMMARY

The Patient Access Representative II - Insurance Verification is responsible for advanced insurance verification, authorization coordination, and financial clearance functions. This role supports complex cases and serves as a resource for junior staff, ensuring accurate and timely processing of patient access workflows. The Representative II demonstrates a high level of proficiency in payer requirements, EHR systems, and patient communication.

ESSENTIAL FUNCTIONS

• Verify insurance eligibility and benefits for complex and high-priority cases using payer portals and electronic tools.
• Obtain and document prior authorizations, including peer-to-peer requests and escalations.
• Coordinate with clinical departments and physician offices to ensure accurate procedure and diagnosis coding.
• Provide mentorship and training to Patient Access Representative I staff.
• Assist in resolving escalated patient inquiries and insurance issues.
• Ensure accurate and complete patient registration and financial documentation.
• Collect co-pays, deductibles, and outstanding balances; establish and monitor payment plans.
• Maintain compliance with HIPAA, organizational policies, and payer regulations.
• Participate in quality improvement initiatives and workflow optimization projects.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:

EXPERIENCE: Two (2) years of experience in a healthcare setting with a focus on insurance verification or patient access.

LICENSURE OR CERTIFICATION: None required; CHAA or related certification preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced knowledge of insurance plans, medical terminology, and healthcare billing practices.
• Strong communication and customer service skills with the ability to de-escalate complex situations.
• Proficiency in EHR systems, payer verification tools, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.
• Demonstrated leadership and mentoring capabilities.