Patient Access Rep II

St. Louis Children's Hospital; Missouri; On-site; USD 25,000 - 30,000; Part time

Job summary

St. Louis Children's Hospital is seeking a Part-Time Patient Access Rep II for our Convienent Care facility in O'Fallon, MO. The role requires efficient patient registration, insurance verification, and accurate data entry to support correct billing and scheduling.

Responsibilities include navigating MPI systems, collecting payments, and ensuring compliance with MSP, HIPAA, and EMTALA. Strong communication and attention to detail are essential for outstanding patient service.

Qualifications

• High school diploma or GED required.
• Associate's degree preferred.
• 2–5 years of experience in patient access/ registration.
• CHAA certification preferred.

Responsibilities

• Register and schedule patients; verify insurance; scan and retrieve documents in multiple BJC systems.
• Ensure MSP/HIPAA compliance, patient rights, consent, EMTALA, and related regulations.
• Communicate with patients about financial responsibilities and collect applicable payments.
• Maintain MPI accuracy and mentor less experienced staff.

Skills

Communication skills

Customer service

Attention to detail

Insurance knowledge

Education

High School diploma or GED

Associate's degree

Tools

MPI systems

Registration software

Job description

Additional Information About The Role

St. Louis Childrens Hospital is looking for a Patient Access Rep II for our Convienent Care facility in O'Fallon, MO!
Part Time Position
3 days per week - 8 hour shifts.
Evening Shift

Preferred Qualifications

Role Purpose

The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence and making a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.

Responsibilities

• The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.
• In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement. This position requires a higher level of independent thinking in order to solve complex issues.
• Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI Working independently, this team member will consistently meet or exceed quality standards and serve as mentor for lesser skilled employees.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

Preferred Requirements

Education

• Associate's Degree

Experience

• 2-5 years

Supervisor Experience

• No Experience

Licenses & Certifications

• CHAA

Benefits And Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To Learn More, Go To Our Benefits Summary.

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer