Patient Access Rep I

BJC HealthCare; Saint Peters (MO); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Comprehensive medical, dental, vision, life insurance

Disability insurance paid for by BJC

Annual 4% BJC Automatic Retirement Contribution

401(k) plan with BJC match

Tuition Assistance

Job summary

Direct Jobs is hiring a PRN Patient Access Rep I in St. Peters, Missouri. This role serves as the first point of contact for patients, ensuring accurate registration and insurance verification. The representative is expected to demonstrate professionalism, emotional intelligence, and strong communication skills.

Benefits include comprehensive insurance, 401(k) with matching, and tuition assistance starting from the first day of hire. Join a team that emphasizes compassion and patient safety standards.

Qualifications

• Must have High School Diploma or GED.
• Experience in healthcare is preferred but not mandatory.
• CHAA certification is advantageous.

Responsibilities

• Provide patient registration and scheduling within BJC systems.
• Ensure accurate patient records and compliance with regulations.
• Communicate effectively with patients and families regarding procedures.

Skills

Critical thinking

Customer service

Attention to detail

Communication skills

Education

High School Diploma or GED

Associate's Degree

Job description

St. Peters is looking to hire a PRN Patient Access Rep I!

Additional Preferred Requirements

• 10 shifts per 6-week schedule period (4, 6, 8 or 12-hour increments)
• 16 weekend hours per 6-week schedule period
• 2 holidays per year
• Daily Pay

Role Purpose

The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence, professionalism and ability to make a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines and federal, state, and accreditation agencies.

Responsibilities

• Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI).
• The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.
• In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

• Education: High School Diploma or GED
• Experience: No Experience

Preferred Requirements

• Education: Associate's Degree
• Experience: Less than 2 years
• Supervisor Experience: No Experience
• Licenses & Certifications: CHAA

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

Equal Opportunity Employer