Patient Access Rep I

Association for Home & Hospice Care of North Carolina; Alton (IL); On-site; USD 20,000 - 30,000; Part time

Benefits offered by this job

Health insurance

401(k) plan

Tuition assistance

Paid time off

Job summary

BJC HealthCare in Alton, IL, is seeking a Part-Time Patient Access Representative at Alton Memorial Hospital. You will be the first contact for patients, performing registration, scheduling, and insurance verification with care and accuracy.

This role features a rotating schedule with 12-hour shifts covering days, evenings and nights. A High School diploma is required; associate degree preferred. Training on HIPAA and MPI systems will be provided.

Qualifications

• Register patients and verify demographics accurately.
• Communicate with patients and families with care and professionalism.
• Understand HIPAA rules and hospital procedures.
• Basic knowledge of MPI and insurance basics.

Responsibilities

• Register patients and schedule within hospital systems.
• Verify insurance, collect information, and explain financial responsibilities.
• Maintain accurate patient records and comply with regulatory requirements.

Skills

Communication skills

Attention to detail

Customer service

HIPAA knowledge

Education

High School Diploma or GED

Associate's Degree

Tools

Master Patient Index (MPI)

Job description

Details

Posted: 08-Aug-26
Location: Alton, Illinois
Categories: Nursing Support
Internal Number: 113415

This a Part Time Role only located at Alton Memorial Hospital

Additional Preferred Requirements

• this a Part Time Role only - 24 hours
• this will be a rotating schedule and need to be very flexible
• this Part Time role will cover Days, Evenings, and nights
• 12 hour shifts

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions.
With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations.
Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri.
BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit.
That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay.
In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards.
The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility.
This position will require a high level of emotional intelligence, professionalism and ability to make a personal connection.
The patient experiences vary broadly based on their medical needs and acuity.
This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection.
Selecting the correct patient from the master person index (MPI) is critical to patient safety.
This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.

Responsibilities

• Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI).
• The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.
• In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• No Experience

Preferred Requirements

Education

• Associate's Degree

Experience

Supervisor Experience

• No Experience

Licenses & Certifications

• CHAA

Benefits And Legal Statement

BJC Total Rewards

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

Not all benefits apply to all jobs

Equal Opportunity Employer