Patient Access Rep- Float

Shenandoah Medical Center; Iowa, Northern (LA, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Shenandoah Medical Center seeks a patient registration specialist to greet patients, collect demographic and insurance information, and support high-quality patient care. You will verify data, assist at the bedside or over the phone, and ensure smooth check-in processes in a fast-paced environment.

Applicants should have a High School diploma or better; Basic Life Support is preferred. The role emphasizes courteous communication, privacy, and collaboration with the hospital team to promote

Qualifications

• Greet patients and collect demographic and insurance information accurately.
• Maintain courteous, professional communication with patients and staff.
• Protect patient privacy and adhere to HIPAA and related policies.

Responsibilities

• Performs account creation and registration tasks in various settings to obtain complete information.
• Listen actively and provide clear, patient-centered information.
• Collaborate with multidisciplinary team to support patient care and safety.
• Investigate and resolve patient account issues in a timely manner.

Skills

Customer service

Communication

Education

High School or better

Job description

1. Communicates professionally and courteously with all patients/customers and members of the work team while completing tasks in an effective, efficient manner to promote the highest quality of customer service, patient safety and support the facilitation of patient care.

• Performs account creation and registration tasks via face to face, over the telephone or at the bedside patient interview in accordance with established policies to obtain complete and accurate demographic and insurance information.
• Actively listens to understand what information is being conveyed.
• Conveys genuine warmth, care and concern to patients, customers and peers through appropriate tone of voice and demeanor.
• Shows willingness to assist all patients, customers, and peers by seeing needs and following through.
• Identifies, documents and reports to Manager any exceptions, account creation errors, unresolved complaints/concerns, and critical issues in a timely manner.
• Mentors new staff members as assigned.
• Collaborates with an inter-disciplinary team approach, acting as an advocate on behalf of patients and families to ensure patient safety and support the facilitation of patient care, satisfaction and quality of services is carried out in a timely manner.
• Gathers all data defined in an accurate, efficient and timely manner utilizing appropriate departmental databases.
• Properly re-identifies patient upon completion of account creation/verification and places armband.

2. Maintains and demonstrates working knowledge to carry out policy and procedure to effectively comply with departmental, organizational, regulatory, and agency needs.

• Utilizes knowledge and critical thinking to equitably apply policy and procedure to all patients and customers.
• Promotes secure environment for the procurement of patient’s protected health information (PHI).
• Complies with regulatory requirement such as OSHA, JCAHO, and HIPAA.
• Understands the concept of the Iowa Trauma System Community Level and Emergency Care Facility Categorization Criteria. Participates in accordance with the Trauma Team Activation Policy/Protocol.
• Fulfills the roles and responsibilities of a trauma team member. May be asked to perform job duties above and beyond the description (but within of practice/knowledge) in the event of an emergency.

3. Provides exceptional customer service support.

• Ensures outstanding public relations.
• Ensures that contacts with the registration area are positively enhanced by serving as a resource for patients, families of patients and hospital management and staff.
• Provides accurate information to all customers by phone or other communication media.
• Answers telephone calls and related questions in a professional manner and with patience and maturity.
• Assists with administrative duties.
• Communicates effectively with department contacts, patients and management to thoroughly investigate and resolve patient account issues.

4. Performs other duties as assigned.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Preferred

Basic Life Support

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.