Patient Access Rep Clinic

VMFH Division Support Services; Tacoma (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to enhance the patient experience through friendly reception, registration, and coordination during visit processes including identity verification, demographics collection, and financial counseling.

The role acts as the central hub for the pre-anesthesia testing clinic, managing records, chart completeness, and processing physician orders, while supporting non-clinical patient needs and family communications.

Qualifications

• Must reside in the state of Washington.
• Experience in a front office healthcare setting and telephone communications with patients/physician offices.
• Experience with scheduling software and EHR systems.

Responsibilities

• Enter and correct demographic and procedure data in the legacy EHR with emphasis on accuracy for inpatients and outpatients.
• Monitor patient needs after examinations and assist within role duties.
• Follow up on physician orders and document actions in the medical record.

Skills

Organizational skills

Patient-centered communication

Attention to detail

Education

High School Diploma

GED

Tools

Scheduling software

EHR

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will facilitate a positive patient experience through friendly coordination and advocacy in reception, registration, and other interactions during a patient's visit, including identity verification, collecting patient demographics, financial counseling, and coordinating surgical check-in and bed assignment processes.

Every day you will serve as the central administrative and communication hub for the pre-anesthesia testing clinic, maintaining records, checking charts for completeness, obtaining requested documents, processing and transferring physician and healthcare team orders, and answering and directing incoming calls, all while anticipating and responding to the non-clinical needs of patients and their families.

To be successful in your role, you will need strong organizational skills, attention to detail, and warm, patient-centered communication to keep the clinic running efficiently while making every patient feel supported and cared for.

• Collects, enters and completes corrections of required data into the legacy EHR system with emphasis on accuracy of demographic and surgical procedure information in order to ensure appropriate services for inpatients and outpatients at the time of service or during pre-registration/pre-admission.
• Monitors the needs of the patient following examinations, treatments and procedures, and assists patients within the scope of position duties.
• Follow up on physician orders and document actions taken in the medical record.
• Participates in administrative tasks that drive quality and core metrics. Activities may include but are not limited to chart audits, auditing for clinical compliance or program compliance.
• May provide additional clerical support as needed by clinical areas.
• Helps to update perioperative departments, physician offices and clinical areas of changes in pre anesthesia testing clinic requirements, processes or programs.

Job Requirements

Must reside in the state of Washington

Required

• High School Graduate,
• 1 year experience in a front office healthcare setting, to include telephone communication with patients and physician offices, experience with scheduling software, EHR, upon hire or
• High School GED, upon hire and

Preferred

• Prior hospital experience in a perioperative unit or pre-surgical setting, upon hire
• Certified Nursing Assistant: WA, upon hire or
• Medical Assistant Registration: WA, upon hire

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.