Patient Access Rep Clinic

CommonSpirit Health; Tacoma (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, handling check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. The role emphasizes critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology.

You will interact with patients in person and by phone, ensuring a seamless, high-quality patient

Qualifications

• 1 year of customer service experience.

Responsibilities

• Registration & Data Entry: Verify demographics and insurance, upload documents into EMR.
• Financial & Cash Management: Collect co-pays, enter non-clinical charges, reconcile cash drawer.
• Insurance & Authorization: Verify eligibility, secure pre-authorizations, manage work queues.
• Patient Education: Answer billing/insurance questions, explain coverage policies.
• Referral Coordination: Manage end-to-end referral process and notify physicians of denials.
• Scheduling & Follow-Up: Manage multi-provider scheduling and outreach for no-shows.

Skills

Customer service

Data entry

Insurance terminology

Communication

Critical thinking

Tools

EMR

Billing software

Job description

Job Summary and Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Registration & Data Entry: Manage patient check-in by verifying demographics and insurance, ensuring compliance with registration guidelines, and uploading all documentation into the EMR.


• Financial & Cash Management: Collect co-pays and fees, enter non-clinical charges (e.g., forms, attorney fees), and perform daily cash drawer reconciliation and closing procedures.


• Insurance & Authorization: Verify insurance eligibility, secure pre-authorizations for procedures and referrals, and manage associated work queues to resolve errors.


• Patient Education: Serve as a point of contact for billing and insurance inquiries, providing cost estimates and explaining coverage policies to patients and staff.


• Referral Coordination: Manage the end-to-end referral process, including physician notification for denials and coordinating diagnostic, therapy, and specialty care appointments.


• Scheduling & Follow-Up: Manage multi-provider scheduling, confirm upcoming appointments, and perform outreach for missed visits to document no-shows and ensure continuity of care.

Job Requirements

• One year of customer service work experience and


• None, upon hire

Preferred

• Two years of customer service work experience and


• Healthcare or Call Center experience

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area. Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care. We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$23.90 - $34.79 /hour