Patient Access Rep Clinic

Franciscan Medical Group; Milton (WA); On-site; USD 40,000 - 52,000; Full time

Job summary

Virginia Mason Franciscan Health is hiring a Patient Access Representative to manage the patient intake process at our clinic. You will greet patients in person and by phone, facilitate check-in/out, collect data and payments, verify insurance, schedule appointments, and process referrals and authorizations.

Ideal candidates have strong customer service skills and knowledge of insurance, billing and medical terminology to ensure a seamless patient experience in a busy clinic setting.

Qualifications

• One year of customer service work experience.
• Strong understanding of insurance, billing and medical terminology.
• Ability to follow established procedures and escalate non-complex issues.

Responsibilities

• Registers and/or checks patients in/out.
• Conducts routine check-in procedures and records demographic/insurance info.
• Verifies insurance eligibility and records associated data.
• Copies/scans patient materials into the medical record.
• Records non-clinical charges and handles payments.

Skills

Customer service

Insurance knowledge

Billing knowledge

Medical terminology

Critical thinking

Job description

Job Summary and Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.

To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Registers and/or checks patients in/out.
• Performs patient check-in at the time of visit; records and verifies all demographic, insurance and other information (e.g. Workers' Comp, other third-party liability info); follows established procedures to ensure that all registration guidelines/requirements have been satisfied, including ensuring minors' guardians have been notified; identifies deficiencies and resolves non-complex issues or escalates to appropriate staff for further action.
• Conducts routine insurance eligibility verifications.
• Copies/scans patient access related hardcopy materials (e.g. ID, referrals, L&I, insurance cards, etc.) into correct location in electronic medical record.
• Records non-clinical charges from various sources. This could include entering charges for the completion of forms, for Depositions/Attorney Fees, for retail fees, etc.
• Handles and reconciles payments.

Job Requirements

Required

• One year of customer service work experience

Preferred

• Two years of customer service work experience
• Healthcare or Call Center experience

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.