Patient Access Rep Clinic

Virginia Mason Franciscan Health; Burien (WA); Sur place; USD 35 000 - 54 000; Plein temps

Résumé du poste

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support the patient intake process in our clinic. You will greet patients in person and by phone, collect data, verify insurance, and assist with scheduling, referrals, and authorizations.

Strong customer service, insurance knowledge, and medical terminology are essential to ensure a seamless experience. Responsibilities include registering patients, checking in/out, updating demographics, verifying eligibility,

Qualifications

• One year of customer service work experience.
• Knowledge of insurance, billing, and medical terminology.
• Strong customer service skills and critical thinking.

Responsabilités

• Register and check patients in/out.
• Verify demographic and insurance information; resolve issues or escalate as needed.
• Conduct insurance eligibility verifications and manage data in the EMR.
• Process payments and non-clinical charges.
• Schedule appointments and handle referrals and authorizations.

Connaissances

Customer service

Insurance knowledge

Medical terminology

Critical thinking

Outils

Electronic Medical Record (EMR)

Description du poste

Job Summary and Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.

To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Registers and/or checks patients in/out.

• Performs patient check-in at the time of visit; records and verifies all demographic, insurance and other information (e.g. Workers’ Comp, other third-party liability info); follows established procedures to ensure that all registration guidelines/requirements have been satisfied, including ensuring minors’ guardians have been notified; identifies deficiencies and resolves non-complex issues or escalates to appropriate staff for further action.

• Conducts routine insurance eligibility verifications.

• Copies/scans patient access related hardcopy materials (e.g. ID, referrals, L&I, insurance cards, etc.) into correct location in electronic medical record.

• Records non-clinical charges from various sources. This could include entering charges for the completion of forms, for Depositions/Attorney Fees, for retail fees, etc.

• Handles and reconciles payments.

Job Requirements

Required

• One year of customer service work experience

Preferred

• Twoyears of customer service work experience

• Healthcare or Call Center experience

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$25.25 - $39.14 /hour

We are an equal opportunity/affirmative action employer.