Patient Access Rep - Admitting - Full Time 8 Hours Evening Shift (1:30pm to 10:00pm)(Union, Non-Exempt)

University of Southern California; United States; On-site; USD 34,000 - 48,000; Full time

Job summary

University of Southern California is seeking a Patient Access Representative to interview inbound patients and collect pertinent data for admission, ensuring a complete and accurate admission record. You will interact with nursing units and other departments to direct patients and answer inquiries.

The role emphasizes compliance with HIPAA and related regulations, handling deposits and payments, and providing clear directions within the hospital.

Qualifications

• High School diploma or equivalent.
• 2 years minimum of customer service skills required.
• Must be BLS certified or must provide BLS certificate within 30 days of hire.
• M.A.B. certification required. New hires must obtain within 6 months of hire.

Responsibilities

• Acknowledge patients or guests and their requests.
• Assist in the training of new employees.
• Uphold HIPAA, EMTALA, and other laws governing Patient Financial Services.
• Complete and ensure accurate patient admission records and financial paperwork.
• Collect deposits on self-pay patients and co-pays when insurance requires it.
• Direct patients to proper destinations and assist with hospital navigation.
• Maintain confidentiality and support a high standard of service.

Skills

Customer service

Communication

Professionalism

Teamwork

HIPAA compliance

Education

High School Diploma or equivalent

BLS certification

M.A.B. certification

Job description

ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES

• Acknowledging patients or guests and their requests.
• Appearing professional in dress, grooming and hygiene.
• Assists in the training of new employees.
• Demonstrates awareness and sensitivity to the rights of patients and significant others, as identified within the situation.
• Document any financial arrangements made in the patient’s account notes.
• Notifies the Admitting Manager or Business Office Manager of all problem accounts that require special attention.
• Exhibiting concern, tact, and discretion in all working relationships.
• Functions with an awareness of safety issues and reports unsafe issues appropriately, as identified within the institution.
• It is the responsibility of the Patient Access Representative to uphold the highest service standards regarding patient care.
• Making patients’ needs the priority.
• Must be able to work and be cross trained in all areas of which includes, Inpatient, Outpatient, Bed Board, and Emergency Room.
• Must be familiar with the Hospital layout to direct patients or guests to the proper destination.
• Must be physically able to push a wheelchair.
• Must be willing to meet staffing needs of the department and be available to work overtime, holidays, and shift changes.
• Must remain informed and compliant with HIPAA, EMTALA, the Fair Debt and Collection Practices Act, Medicare Secondary Payer, and other laws and regulations that govern Patient Financial Services.
• Must remain informed regarding all PPO, HMO, and Medicare, Medi-Cal and indigent service programs and requirements for timely processing of claims.
• Helping promptly, cordially, and completely.
• Patient care is of the utmost priority in all aspects of registration.
• Must be comfortable with sick patients and able to summon medical assistance when needed.
• Must be BLS certified each year.
• Patient valuables are to be closely monitored by all Patient Access Representatives in accordance with Hospital policy and procedure.
• Performs various other duties, as assigned.
• Promoting unity and teamwork among co-workers and other departments.
• Responsible for appropriately handling all confidential information while at work, as well as when away from the facility.
• Responsible for completing the patient’s electronic medical record and ensuring that all appropriate paperwork is sent to the proper destination in a timely fashion.
• Responsible for obtaining the Advance Directive information from inpatient, ER, OPS, and bed patients. Accurate data is entered on the computer and on the Conditions of Admission.
• Responsible for speaking with the patient regarding their financial responsibility for the bill. Collects deposits on all self-pay patients and co-payments from patients whose insurance requires one. If the patient is unable to meet their financial obligation at the time of service, Patient Access.
• Representative is responsible to speak to them regarding the Hospital’s requirements and make financial arrangements. Complete promissory note, when necessary.
• Responsible for the collection of all patient related information to produce a complete and accurate patient admission record. This includes, but is not limited to, choosing the correct medical record numbers, gathering current patient data, photocopying insurance cards, identification cards, and other pertinent information, obtaining authorization, obtaining signatures on all appropriate forms, and obtaining accurate insurance and demographic information to create an accurate patient account record.
• Responsible for understanding and participating in the organization-wide Performance Improvement Program through orientation, education, departmental, and inter-departmental quality control, and quality planning activities.
• Responsible for understanding the Consent form, Advance Directive, and any other forms the patient is required to sign to accurately and clearly state the intention of each paragraph.
• Patients are to be well informed before a signature can be obtained.
• Responsible for meeting the department productivity goal of registering a minimum of 20 patients per shift. Also, responsible for performing registrations in a timely manner, within the department standard of 20 minutes. Also, responsible for maintaining an account accuracy rate of no less than 80%.
• Shift logs are to be completed and printed in the Emergency Department.

Job Requirements

Education Minimum (Required): High School diploma or equivalent.

Work Experience Minimum (Required): 2 years minimum of customer service skills required.

Licenses and Certifications Minimum (Required):

• Must be BLS certified or must provide BLS certificate within 30 days of hire.
• M.A.B. certification required. New hires must obtain within 6 months of hire.

Pay Transparency

The hourly salary rate range for this position is $25.00 -$34.65. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARY

Under the direction of the Admitting Manager, the Patient Access Representative is responsible for interviewing incoming patients (inpatient and outpatient) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, as well as demographic and financial related information. Is responsible for answering all inquiries related to admissions, collects deposits or payments, interacts with the nursing units and ancillary departments and provides directions to various areas within the hospital.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities.

Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

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Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world‑class research and state‑of‑the‑art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world‑class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings.