Patient Access Rep

BJC HealthCare; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

Life insurance and legal services

Retirement contribution and 401(k)

Tuition assistance

Flexible spending accounts

Paid time off

Job summary

BJC HealthCare is seeking a Patient Access Representative to be the first point of contact for patients, ensuring accurate registration, insurance verification, and courteous service in a fast-paced health system.

The role requires strong attention to detail, knowledge of billing and MPI selection, and the ability to communicate clearly with patients and care teams while upholding HIPAA and MSP guidelines. You will support multiple facilities and contribute to a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Preferred: Associate's Degree.
• CHAA certification and less than 2 years experience preferred.

Responsibilities

• Utilize critical thinking to solve a variety of situations and communicate professionally with patients, families, and staff.
• Register and schedule patients in multiple BJC systems; verify insurance, scan documents, and collect payments.
• Ensure compliance with MSP, HIPAA Privacy Standards, and patient rights while maintaining accurate MPI records.

Education

High School Diploma or GED

Job description

Overview

The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence, professionalism and ability to make a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.

Responsibilities

• Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI).


• The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.


• In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements.Each patient completes HIPAA acknowledgement.


• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

• High School Diploma or GED

Preferred Requirements

• Associate's Degree


• \u003c2 years


• No Experience


• CHAA

Benefits and Legal Statement

BJC Total Rewards

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date


• Disability insurance* paid for by BJC


• Annual 4% BJC Automatic Retirement Contribution


• 401(k) plan with BJC match


• Tuition Assistance available on first day


• BJC Institute for Learning and Development


• Health Care and Dependent Care Flexible Spending Accounts


• Paid Time Off benefit combines vacation, sick days, holidays and personal time


• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer