Patient Access Rep

ochsner; New Orleans (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Ochsner Health System in New Orleans is seeking a patient registration scheduler to organize procedures by modality and department. You will verify patient data, assist in billing, and ensure accurate demographic records for the chart.

The role requires 1 year in a hospital or related setting, proficiency with Windows applications, and strong communication skills to support a compassionate patient experience.

Qualifications

• High school diploma or equivalent required.
• 1 year related hospital or patient registration experience.
• Proficient with Windows-style applications and data entry.
• Strong verbal and written communication skills.
• Ability to safeguard patient privacy and handle confidential information.

Responsibilities

• Greets patients upon arrival following department policies.
• Verifies physician orders, insurance cards, and patient identifications.
• Maintains patient privacy and compliance with privacy standards.
• Answers questions and clearly communicates instructions to patients.
• Adapts explanations to diverse patient populations and coordinates with care teams.

Skills

Data entry

Verbal & written communication

Windows proficiency

Analytical thinking

Education

High School diploma or equivalent

Tools

Windows

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job schedules all patients for procedures based on the modality, department, length of test, and day of week. Obtains and verifies accurate identification and demographical data for the patient's permanent medical record, and assist in accurate reimbursement. Recognizes and maintains the confidentiality of all patient information, pre-registers all scheduled procedures, and ensures accurate billing by verification and/or authorization of all accounts. Also accurately enters technical terminology for each test. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Education

Required - High School diploma or equivalent

Work Experience

Required - 1 year related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related position.

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must have computer skills and dexterity required for data entry and retrieval of information
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong analytical and problem solving skills

Job Duties

• Greets all patients in to the hospital following department's policies and procedures.
• Checks to make sure that patient has physician's order, insurance card(s) and picture identification.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Responds appropriately to questions received from the client and uses communication techniques to ascertain that the client understands instructions.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are r