Patient Access Rep

Resurgens Orthopaedics; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Resurgens Orthopaedics is seeking a Patient Access Representative to support front desk operations at Grapevine and Keller, with travel as needed. You will greet patients, verify insurance, collect payments, and coordinate scheduling with rehab clinicians.

Responsibilities include collecting deductibles and co-pays, assisting with paperwork, and maintaining a clean lobby. This role emphasizes customer service and accurate data entry across systems.

Qualifications

• Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays
• Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients account
• Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, patient paperwork, and payment logs)
• Verifies rehabilitation benefits and documents benefits on paper and into computer system
• Explains financial requirements to the patient and collects tiem of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
• Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system
• Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients
• Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician
• Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule
• Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient
• Reconciles change drawer/petty cash
• Other duties as assigned
• Keeps front desk and lobby clean and organized.
• Assist with back-office duties: cleaning, laundry, organization as needed

Responsibilities

• Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays
• Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients account
• Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, patient paperwork, and payment logs)
• Verifies rehabilitation benefits and documents benefits on paper and into computer system
• Explains financial requirements to the patient and collects tiem of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
• Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system
• Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients
• Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician
• Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule
• Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient
• Reconciles change drawer/petty cash
• Other duties as assigned
• Keeps front desk and lobby clean and organized.
• Assist with back-office duties: cleaning, laundry, organization as needed

Job description

Description

This position will have office days at our Grapevine and Keller locations. Travel required.

The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling appointments, insurance verification, worker’s compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.

Requirements

• Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays
• Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients account
• Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, patient paperwork, and payment logs)
• Verifies rehabilitation benefits and documents benefits on paper and into computer system
• Explains financial requirements to the patient and collects tiem of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
• Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system
• Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients
• Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician
• Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule
• Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient
• Reconciles change drawer/petty cash
• Other duties as assigned
• Keeps front desk and lobby clean and organized.
• Assist with back-office duties: cleaning, laundry, organization as needed