Patient Access Registration

Jobtome; Chandler (AZ); Vor Ort; USD 22.000 - 40.000; Vollzeit

Zusammenfassung

UnitedHealth Group in Chandler, AZ seeks a Patient Access Representative to greet patients, collect demographics, and verify insurance to ensure smooth registration. You will work with EMR systems and scheduling while upholding compassionate, professional service.

Requirements include a High School Diploma/GED and 1+ year in a hospital or medical setting with customer service and insurance experience. Shift coverage is Thu–Sat, 6:00am–6:30pm; benefits available.

Qualifikationen

• High School Diploma or GED is required.
• At least 1 year in hospital patient registration or medical setting.
• At least 1 year of customer service experience.
• At least 1 year of experience with insurance policies and procedures.
• Must be able to work Thu, Fri, Sat 6:00am-6:30pm.

Aufgaben

• Confirm patient demographics and insurance details to complete registration.
• Respond to patient and caregiver inquiries with compassion and professionalism.
• Verify benefits and insurance eligibility.
• Collect co-pays and coinsurance at point of service.
• Enter data accurately into computer systems and scan documents.
• Schedule patient services and referrals.
• Pre-register patients for emergencies and scheduled cases.
• Coordinate with EMR and registration systems.
• Generate and review patient data reports and follow up on issues.

Kenntnisse

Customer service

Insurance verification

Data entry accuracy

Bilingual English/Spanish

Ausbildung

High School Diploma/GED

Tools

Google products

Jobbeschreibung

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As Patient Access Representative, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.

Primary Responsibilities

• Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
• Obtain Benefits and Insurance verification
• Point of Service Cash Collection, Co - Pays, Deductibles and Coinsurance
• Accurate Computer Data Entry
• Scan documents
• Organize and schedule patient services and appointments for referrals
• Register and Pre - Register Patients for Emergency, Elective and Scheduled Cases
• Work with various systems including Patient Registration and Electronic Medical Record
• Generate, review and analyze patient data reports and follow up on issues and inconsistencies as necessary

Required Qualifications

• High School Diploma/GED
• 1+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting
• 1+ years of customer service experience
• 1+ years of experience with insurance policies and procedures
• Ability to work Thursday, Friday & Saturday from 6:00am - 6:30pm

Preferred Qualifications

• Experience submitting authorization requests and / or processing referrals
• Previous experience in collecting patient copays, deductibles, etc.
• Previous working experience with Google products
• Working knowledge of facility pricing structure and cost estimates
• Knowledge of ICD9 (10) and CPT terminology
• Understanding of Medical Terminology
• Bilingual fluency with English & Spanish**

Benefits and Compensation

• $2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
• Hourly pay for this role will range from $16 - $29 per hour based on full-time employment
• We comply with all minimum wage laws as applicable
• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.