Patient Access Operations Manager

CHRISTUS Health; Santa Fe (NM); On-site; USD 85,000 - 115,000; Full time

Job summary

CHRISTUS Health in Santa Fe, NM seeks a Manager of Patient Access to guide staff across patient access functions, including scheduling, pre-registration, insurance verification, and billing. The role partners with facility leaders to ensure smooth patient experiences and strong revenue cycle performance.

The incumbent provides leadership, monitors productivity and compliance with CHRISTUS standards, and develops processes to meet patient and organizational goals while maintaining professional

Qualifications

• Bachelor's degree or equivalent healthcare leadership experience is required.
• 2–5 years supervisory/management experience preferred.
• 6 – 8 years of technical years of experience preferred.
• Experience/knowledge in all areas of Patient Access functions including: registration, reimbursement & payer guidelines, billing & collection.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Ensures areas within the Patient Access functions are directionally aligned with CHRISTUS Health.
• Develops daily workflow monitoring for areas of responsibility and staff to meet the needs of the organization.
• Responsible for the outcomes of the performance initiatives and supports the metrics outlined for performance measurements.
• Develop processes to meet Patient/Associate satisfaction goals established by the facility and region.
• Coordinates the development and professional growth of the direct reports.
• Works collaboratively with facility and regional Leadership to ensure goals and objectives are achieved.
• Responds to organizational and customer needs with innovative processes to ensure service excellence.
• Ensures compliance with relevant regulations, standards, and directives from regulatory agencies.
• Prepares and presents performance reports to Leadership, hospital executives, and others as necessary.
• For facilities that have implemented Lean/HPWT (High-Performance Work Teams), Management responsibilities include the following in
• Responsible for assuring that standard process discipline is adhered to.
• Assures that a high-performance work team is developed through coaching, mentoring, and daily shift briefings.
• Responsible for the analysis of the performance metrics to improve process performance through the use of Management by Fact process and analysis tools.
• Responsible for implementing process change identified through the MBF process or through world class revenue cycle process work or through team briefings.
• "Demonstrates competence to perform assigned responsibilities in a manner that meets the population-specific and developmental needs of the members served by the department. "
• Appropriately adapt assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, age-specific, and other developmental needs of each member served.
• Takes personal responsibility to ensure compliance with all policies, procedures, and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Must have the ability to effectively communicate with all levels of associates.
• Has excellent oral and written communication skills.
• Must have practical knowledge of common office software applications including PowerPoint, Excel, Word, etc.
• Has knowledge of governmental, federal, state, and local regulations related to admissions.
• Performs other duties as assigned.

Skills

Leadership

Staff supervision

Patient Access knowledge

Regulatory compliance

Education

Bachelor's degree or equivalent healthcare leadership experience

Tools

PowerPoint

Excel

Word

Job description

CHRISTUS Health in Santa Fe, NM seeks a Manager of Patient Access to guide staff across patient access functions, including scheduling, pre-registration, insurance verification, and billing. The role partners with facility leaders to ensure smooth patient experiences and strong revenue cycle performance.

The incumbent provides leadership, monitors productivity and compliance with CHRISTUS standards, and develops processes to meet patient and organizational goals while maintaining professional