Patient Access Manager - Stephenson Cancer Center

OU Health Partners; United States; Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

PTO

401(k)

Medical & dental

Zusammenfassung

OU Health is seeking a Patient Access Manager for the Stephenson Cancer Center, focused on managing day-to-day clinic operations, staffing, and patient access across one or more outpatient locations. You will lead front-end processes, ensure billing readiness, and drive performance with a patient-centered approach.

The role requires a Bachelor's degree in a related field and at least 3 years of progressive leadership experience in ambulatory operations, with strong knowledge of healthcare

Qualifikationen

• Education: Bachelor’s degree in Healthcare Administration or related field.
• 3+ years of progressive leadership experience in ambulatory or clinic operations.
• Knowledge of Medicaid/Medicare and relevant regulations.

Aufgaben

• Oversees clinic office operations including scheduling, registration, billing readiness, medical records workflows, and front-end patient flow (one or more locations).
• Manages and develops clinic office staff: hiring, training, performance management, staff engagement.
• Ensures compliance with organizational policies, regulatory requirements, and revenue cycle standards.
• Partners with clinical leadership, physicians, and stakeholders to support clinic performance and patient access.
• Analyzes operational metrics and implements process improvements.
• Supports budget accountability and expense management.

Kenntnisse

Leadership

Staff development

Healthcare operations

Budget awareness

Regulatory knowledge

Microsoft Office

Ausbildung

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Accounting

Bachelor’s degree in Business Administration

Tools

Microsoft Office

Jobbeschreibung

Position Title:

Patient Access Manager - Stephenson Cancer Center

Department:

SCC Clinic Patient Services

Job Description:

The Manager of Clinic Operations manages the day-to-day administrative, operational, and financial functions of one or more outpatient clinic offices. Provides leadership to clinic office staff while ensuring efficient operations, high-quality patient experience, and compliance with organizational, regulatory, and financial requirements.

Essential Job Duties

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.

• Oversees clinic office operations including scheduling, registration, billing readiness, medical records workflows, and front-end patient flow.
• Manages and develops clinic office staff; responsible for hiring, training, performance management, and staff engagement.
• Ensures compliance with organizational policies, regulatory requirements, and revenue cycle standards.
• Partners with clinical leadership, physicians, and operational stakeholders to support clinic performance and patient access.
• Analyzes operational metrics (e.g., access, staffing, productivity, patient satisfaction) and implements process improvements.
• Supports budget accountability, expense management, and optimization of clinic resources.
• Leads change initiatives and operational improvements aligned with enterprise strategy.
• Typically responsible for one or more clinic locations or specialty practices.

General Job Duties

Performs other duties as assigned.

Minimum Requirements

• Education: Bachelor’s degree in Accounting, Business Administration, Health Care Administration, or related field required.
• Certification/License/Registration: None required.
• Experience: At least 3 years of progressive leadership experience in ambulatory or clinic operations required.

Knowledge, Skills & Abilities

Working knowledge of healthcare operations, clinic workflows, and applicable policies, including Medicaid, Medicare, and relevant federal and state regulations, with accountability for day‑to‑day compliance and risk escalation.

Ability to plan, organize, and oversee clinic operations, staffing, and schedules to ensure coverage, productivity, and alignment with organizational goals.

Strong people‑management skills, including leading, training, mentoring, and evaluating staff; conducting performance reviews; and addressing performance issues in collaboration with leadership and HR.

Effective verbal and written communication skills to clearly convey expectations, provide feedback, and collaborate with staff, providers, and leadership.

Analytical and problem‑solving skills to identify operational or patient‑care improvement opportunities, assess root causes, and implement process improvements at the clinic level.

Proficiency in Microsoft Office tools (Word, Excel, Outlook) to support scheduling, reporting, data tracking, and communication.

Ability to manage teams across one or multiple clinic locations, ensuring consistent service delivery, workflows, and performance expectations.

Ability to balance competing priorities, resolve routine operational challenges, and recommend practical, compliant solutions that support quality patient care.

Equal Opportunity Employer

OU Health is an equal opportunity employer.

• We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.
• We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.

Equal Employment Opportunity Statement

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Reasonable Accommodations

Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.