Patient Access Manager - Orlando, Florida

ACADIA Pharmaceuticals Inc.; Jacksonville (FL); On-site; USD 128,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with dollar-for-dollar 1:1

Employee Stock Purchase Plan

Discretionary bonus

Paid vacation days

Paid holidays

Paid parental leave

Tuition assistance

Job summary

ACADIA Pharmaceuticals Inc. is seeking a Patient Access Manager to provide field-based access and reimbursement support for on-label products.

You will serve as a liaison among HCPs, SPs, payers, patients, and internal teams to ensure timely access, with frequent travel in the assigned territory. The role requires a bachelor's degree and 4+ years of experience in pharma access or related areas, with Medicare expertise strongly preferred.

Qualifications

• Bachelor’s degree required; life sciences preferred.
• Minimum 4+ years in pharma sales, market access, or related field.
• Medicare expertise strongly preferred and field-based experience.

Responsibilities

• Educate HCPs on access programs, prior authorizations, and coverage.
• Build and maintain access-related relationships with HCPs and offices.
• Navigate payer plans and appeals to support patient access.
• Collaborate cross-functionally to resolve access issues and improve service.
• Educate on coverage pathways, hub resources, and patient support.
• Escalate payer issues to National Account Managers and PAM Leads.
• Travel up to 60% to support stakeholders.

Skills

Travel

Cross-functional

HIPAA knowledge

Relationship building

Customer service

Presentations

Microsoft Office

Education

Bachelor's degree

Advanced degree a plus

Tools

Microsoft Office

Office365

Job description

Seeking talent near: North, FL

Position Summary:

The Patient Access Manager (PAM) will provide expert field-based access and reimbursement support, serving as a dedicated point of contact to healthcare providers (HCPs) for their on-label access-related questions regarding company products. This field-based role acts as a critical liaison among HCPs, Specialty Pharmacies (SPs), payers, patients, hub services, and internal cross-functional teams. As a coverage and access subject matter expert, the PAM is integral to ensure patients have timely access to treatment by providing support for customers in an assigned geographic territory. This role requires frequent travel to support the access needs of key stakeholders. PAM is a non-promotional role within ACADIA and adheres to all ACADIA-approved compliance guidelines, including the role-specific Rules of Engagement.

Key Responsibilities:

• Proactively educate healthcare providers on navigating programs, processes, and access-related requirements to facilitate patient access to ACADIA products via in-person and virtual interactions.
• Serve as the subject matter expert in preventing and addressing access and reimbursement issues through education, problem-solving, and issue resolution ensuring solutions are optimized to support the patient’s access journey and deliver excellent customer experience.
• Proactively build and maintain access-related relationships with HCP accounts and their office support staff.
• Demonstrate deep market knowledge and apply this to navigating the patient access process, building and maintaining access-related knowledge, and supporting coverage and reimbursement requirements.
• Conduct proactive in-services with HCPs on all aspects of the access journey, including but not limited to coverage pathways, prior authorization, specialty pharmacy coordination, appeals, hub resources, and patient support services.
• Escalate local payer issues to National Account Managers and PAM Leads.
• Condense complex issues into simple solutions by collaborating cross-functionally to improve customer experience, educate HCPs/Office Staff on coverage status, prior authorization, and appeals.
• Demonstrate deep knowledge of ACADIA customer support programs and serve as the expert in the assigned territory.
• Provide proactive pre-referral educational in-services to prevent coverage barriers before referral.
• Provide post-referral support to HCP offices by addressing education needs, pulling through access and coverage for patients, and coordinating with ACADIA customer support programs and specialty pharmacies to monitor referral status
• Support continuity of patient access by proactively educating HCP offices on reauthorization requirements, assisting with payer transitions, and offering program services to minimize therapy interruptions.
• Facilitate patient reimbursement and affordability by guiding offices through prior authorizations, appeals, and financial support options.
• Build relationships with pharmacy staff and share key insights.
• Provide expertise on regional and national payer plans to team members and PAM Leads.
• Support development and implementation of national-level initiatives to improve access and reimbursement strategies across brands.
• Champion and manage appropriate utilization of patient support services and ensure compliance with legal/regulatory requirements.

Education & Experience:

• Bachelor’s degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus.
• Minimum of 4+ years of relevant experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy. Deep expertise in access and reimbursement strategies.
• Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.
• Equivalent combination of relevant education and applicable job experience may be considered.

Key Skills:

• Strong history of successful cross functional collaboration.
• Demonstrated success in leading without authority.
• Experience working with provider offices such as physician practice, patient assistance programs, or similar pharmaceutical support programs strongly preferred.
• Patient-centric and service-oriented mindset.
• Exemplary interpersonal skills.
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy.
• Empathetic listening skills in order to interact effectively with customers.
• Exceptional organizational and time management skills.
• Understand HIPAA rules and regulations related to patient privacy.
• Strong written and verbal communications as well as presentation skills.
• Strong computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point.
• Ability to manage expenses within allocated budgets.
• Adaptable and open to an environment of change.
• Must be a fast learner, flexible, adjust quickly, and able to work independently.
• Strong enthusiasm with a drive to succeed within a team.
• Ability to travel up to 60%.

Position Levels:

• Patient Access Manager: $136,000.00-$170,000.00 Minimum of 4+ years of relevant experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy. Deep expertise in access and reimbursement strategies.
• Senior Patient Access Manager: $152,000.00-$190,000.00 Minimum of 7+ years of relevant experience, including at least 2 years in neurology access or leadership roles (e.g., market access, patient access, national accounts, sales management, or access leadership).

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment. Employee must occasionally lift and/or move up to 20 pounds.

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.

Salary Range $128,000—$160,000 USD

What we offer US-based Employees:

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• Employer-paid life, disability, business travel and EAP coverage
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 13 -15 paid holidays, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave benefit
• Tuition assistance

EEO Statement (US-based Employees):Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [e-mail] or 858-261-2923.

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