Patient Access Manager

HCA Healthcare; Pulaski (VA); On-site; USD 49,000 - 74,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) Plan with match

Education support

Fertility and family building

Job summary

HCA Healthcare, Inc. is seeking a Patient Access Manager at LewisGale Hospital Pulaski to oversee daily Patient Access operations and coordinate with the Shared Service Center.

You will develop policies, improve performance, and ensure staff orientation and ongoing education to meet patient access goals. The role focuses on reducing wait times, applying AIDET guidelines, QA of registrations, and collaboration with external agencies on corporate projects.

Qualifications

• Bachelor’s Degree in Business or related field required.
• Minimum three years’ experience in related area with two years healthcare management experience.
• Strong leadership and training abilities are expected.

Responsibilities

• Assist the Director in daily operations of all Patient Access functions.
• Serve as liaison between the Shared Service Center (SSC) and the facility.
• Develop and implement policies and procedures guiding service.
• Assess and improve department performance.
• Ensure orientation and continuing education of staff.
• Promote the SSC as a key resource for customers.
• Interview, hire, evaluate and counsel Patient Access staff.

Skills

Healthcare management experience

Three years experience

Education

Bachelor’s Degree in Business or related field

Job description

This position is incentive eligible.

Salary Estimate: $49129.60 - $73715.20 / year

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Access Manager with LewisGale Hospital Pulaski you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility. You will integrate the department’s services with the hospital’s primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

What you will do in this role:

• Perform patient registration function when needed to ensure wait times are kept to a minimum

• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.

• Ensure QA on registrations for all areas of Registration

• Provide continuous training for and communicates changes to existing employees

• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels

• Follow-up on patient complaints promptly

• Implement and promote excellent customer service

• Work closely and professionally with outside agencies on special projects developed by the corporate office

• Interview, hire, evaluate, and counsel Patient Access staff members

What qualifications you should have for this role:

• Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements

• Minimum three years’ experience in related area with two of these years being healthcare management experience

Benefits

LewisGale Hospital Pulaski, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.