Patient Access Liaison (San Francisco, CA)

Greenhouse Software, Inc.; Fresno (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

Parental support

Health benefits

Equity

Job summary

Compass Pathways is seeking a Patient Access Liaison (PAL) to advance REMS enrollment, access readiness, and reimbursement education. You will support sites with patient logistics and strengthen cross-functional relationships across REMS, HUB, and distribution networks.

This field-based role, location-flexible within California, requires at least 3 years in pharma/biotech patient access and a strong focus on compliant, non-promotional activities.

Qualifications

• Minimum 3 years in field reimbursement, patient access, and case management in pharma/biotech
• Experience navigating a complex healthcare ecosystem
• Experience supporting access, reimbursement processes, and specialty programs
• Ability to enable patient progression from referral to treatment

Responsibilities

• Educate sites on REMS certification and patient REMS enrollment processes
• Support site access workflows and strengthen stakeholder relationships
• Provide education on coverage, coding, payment, and prior authorizations
• Educate on case management processes for consented patients
• Identify and troubleshoot case-level access barriers through approved pathways
• Coordinate patient treatment logistics across REMS, HUB, and distribution partners
• Collaborate with Sales and Site of Care teams on referrals and handoffs
• Maintain compliant, timely CRM documentation
• Develop and execute account-level business plans reflecting access priorities

Skills

Field reimbursement

Patient access

Case management

Access & reimbursement

Patient journey enablement

Strategic account support

Operational execution

Compliance & boundaries

Valid driver’s license

Education

Valid driver's license

Job description

United States

Company introduction:

Compass Pathways plc (Nasdaq: CMPS) is a biotechnology companydedicatedto unlocking urgently needed new treatment options in mental health care.

We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. - Compass Pathways

Job overview:

The Patient Access Liaison (PAL) is responsible for site-level execution of Compass Pathways' patient engagement strategy by supporting REMS certification, strengthening site access readiness, and providing compliant coverage and reimbursement education to healthcare stakeholders. The PAL serves as a field-based patient access resource who helps sites understand treatment logistics, identify information gaps, address patient access barriers, and support operational readiness across REMS requirements, specialty pharmacy, distribution, and external support processes. In addition, the PAL strengthens account and stakeholder relationships, collaborates appropriately with matrix team members, maintains disciplined CRM documentation, and upholds non-promotional role boundaries. This role also shares recurring field insights and process-improvement opportunities.

Location: Field based in San Francisco, Sacramento or Fresno, CA.

Reports to: Regional Director, Field Patient Access.

Roles and Responsibilities:

(include but are not limited to)

• Support REMS certification and enrolment: Educate sites on REMS site certification activities and patient REMS enrolment processes, including applicable operational, requirements
• Enable site access readiness: Support site access workflows following REMS certification, strengthen account and stakeholder relationships, and help ensure operational readiness for therapy delivery while streamlining the patient journey
• Provide reimbursement and access education: Provide compliant and proactive education to site and office personnel regarding coverage, coding, payment, reimbursement, benefit investigations, claims, prior authorizations, appeals, and access processes
• Educate on case management processes: Educate on appropriate case management processes for consented patients, including compliant use of patient healthcare information, benefit investigations, benefit verifications, prior authorizations, appeals, and affordability program navigation
• Support case-level access resolution: Identify, troubleshoot, case-level access barriers through appropriate buy-and-bill, specialty pharmacy, HUB, and other approved support pathways
• Enable treatment logistics understanding: Coordinate patient treatment logistics and scheduling across REMS requirements, HUB, specialty pharmacies, distribution partners, and other external support networks
• Collaborate on cross-functional handoffs: Receive and act upon referrals and handoffs from Sales and Site of Care Account Leads regarding site readiness, account economics discussions, and case-level access challenges
• Maintain compliant documentation: Maintain accurate, compliant, and timely documentation of account activities, case interactions, and resolution outcomes within the CRM system to support cross-functional visibility and coordination
• Manage accounts and maintain business plans: Develop, maintain, and execute account-level business plans that reflect site access priorities, stakeholder needs, operational readiness, and patient access opportunities within the assigned geography
• Maintain non-promotional role boundaries: Refrain from engaging in promotional activities, product promotion, or commercial sales discussions

Candidate Profile:

• Experience: Candidate must have a minimum of 3 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, specialty healthcare, including required experience navigating a healthcare ecosystem
• Industry Knowledge:
  • Access & Reimbursement Expertise: Candidate must have experience supporting access and reimbursement processes, specialty pharmacy programs, patient support services, coverage, benefit verification, prior authorization, appeals, affordability programs, and compliant access resources
  • Patient Journey Enablement: Candidate must have experience helping sites and stakeholders support patient progression from referral through treatment initiation by identifying barriers, connecting resources, and reinforcing treatment readiness and next steps
  • Strategic Account Support: Candidate must have experience partnering with treatment sites to assess needs, strengthen workflows, build trusted account and stakeholder relationships
  • Operational Excellence & Execution: Candidate must demonstrate strong planning, organization, accountability, disciplined execution, and the ability to use data and field insights to anticipate and address access challenges across multiple accounts and priorities
  • Collaborative Influence & Compliance: Candidate must have experience collaborating compliantly with matrix partners while maintaining appropriate role boundaries, communicating access barriers and field insights, and balancing stakeholder needs with patient-centered execution
• Certifications and licenses: Valid driver’s license required
• Travel: Ability and willingness to travel within an assigned geography, including travel by air and car, with travel estimated to be 50% or more. Candidate must reside within 25 miles of the assigned territory border(s). Assigned geography may be larger at launch and may evolve or become more focused as the field organization expands

Compensation Description (annually):

Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering.

Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

These include f lexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health.

Equal opportunities:

Reasonable accommodation We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.

UK applicants

We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.

US applicants

Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.

Sponsorship :

Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.

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