Patient Access Liaison (PAL)

BioMatrix Infusion Pharmacy; South Carolina; On-site; USD 31,684 - 39,950; Full time

Job summary

A nationwide infusion pharmacy is seeking a Patient Access Liaison (PAL) to manage patient eligibility and insurance coordination. The successful candidate will have customer service experience in healthcare, proficiency in medical terminology, and the ability to multitask in a fast-paced environment. This full-time role offers a competitive salary range of $23.00/hr – $29.00/hr.

Qualifications

• 1–3 years of experience in patient referral or prescription activities.
• Experience with customer satisfaction evaluation in healthcare.
• Ability to use electronic health records.

Responsibilities

• Monitor CareTend queues for active patients.
• Resolve insurance coverage issues with patients and physicians.
• Communicate benefit investigation outcomes to stakeholders.

Skills

Customer service experience in health care

Ability to multitask

Proficiency in medical or pharmacy terminology

Knowledge of infusion therapy processes

Education

High School Diploma or equivalent; Bachelor’s Degree preferred

Tools

Electronic health records or patient-management systems

Microsoft Office

Job description

Patient Access Liaison (PAL) – BioMatrix Infusion Pharmacy

Chance to join BioMatrix Infusion Pharmacy as a Patient Access Liaison (PAL). Delivered at Overland Park, KS or Garnet Valley, PA.

Pay Range

Base pay range: $23.00/hr – $29.00/hr.

Compensation may vary based on experience, education, and skill level.

Company Overview

BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. The compassionate care team helps patients navigate the often-challenging healthcare environment, treating them like family to get therapy started quickly. Alongside patients and their providers, we focus on optimal clinical outcomes.

We cultivate an inclusive culture that celebrates diversity and strives to retain talented individuals from all backgrounds.

Role Summary

As a key member of the Intake team, a PAL-Active coordinates ongoing monthly eligibility monitoring for active patients, obtains new insurance and documentation as needed, and serves as the primary point of contact for patients, sales, physicians, and internal teams. PAL-Active works within specific team assignments, ensuring coverage for assigned patients and collaborating with data entry, reimbursement specialists, nurse coordination, and pharmacy operations to sustain the intake and pharmacy management process.

Essential Functions & Responsibilities

• Monitor CareTend queues for active patients and review eligibility monthly.
• Ensure authorization is on file and remove any barriers before pharmacy contact.
• Work with patients, sales reps, and physicians to resolve insurance coverage issues.
• Assist with pending duties as needed for coverage or additional support.
• Maintain accurate records of provider, patient, caregiver, and field updates.
• Communicate benefit investigation outcomes, out‑of‑pocket costs, and assistance options.
• Coordinate with nurse staff and pharmacy operations to schedule and organize in‑home care and shipment.
• Produce written documentation for all stakeholder updates.
• Use workload metrics and goals to manage referral workflow and daily tasks.
• Leverage technology and digital channels for internal and external communication.
• Convey status, outcomes, and next steps to team members, referral sources, patients, and field resources.

Non‑essential Functions & Responsibilities

• Prioritize and handle multiple concurrent tasks and projects.
• Understand referral profitability and reimbursement options.
• Support general administrative activities (mailings, documentation, scheduling).
• Flexible scheduling and willingness to work overtime when requested.
• Show attention to detail and act as a resource to other departments.
• Participate in quality assurance activities, audits, and leadership‑requested duties.
• Occasionally travel overnight by car or airplane.

Qualifications

• 1–3 years of experience managing patient referral, prescription activities, or reimbursement services in infusion or specialty therapies.
• 1–3 years of customer‑service experience in health care, meeting quality standards and evaluating customer satisfaction.
• Experience with electronic health records or patient‑management systems.
• High School Diploma or equivalent; Bachelor’s Degree preferred.
• Ability to multitask in a fast‑paced environment.
• Proficiency in medical or pharmacy terminology.
• Moderate skills in Microsoft Office.
• Willingness to travel up to 5% of the time.

Preferred Qualifications

• Experience supporting prescriber or healthcare provider communications related to referral or prescription services.
• Understanding of prescription benefits, insurance/payer requirements, and verification processes.
• Background working in a health‑care environment.
• Knowledge of infusion therapy processes and patient needs.

Knowledge, Skills, and Abilities

• Working knowledge of medical terminology.
• Organized referral‑related workflow with time‑sensitive deadlines.
• Independent judgment and collaborative teamwork.
• Proactive strategic thinking and effective communication.
• Accurate record‑keeping and reporting.

Communication Skills

• Oral: clear, persuasive speaking, active listening, presentation skills, meeting participation.
• Written: professional, clear, editing for grammar, audience‑appropriate style, data presentation.

Computer Skills

• Proficiency in all technology platforms, applications, and programs necessary for PAL‑Active duties.

Physical Demands & Work Environment

This position requires constant sitting, occasional walking, standing, and light lifting (up to 20–25 lbs). It involves frequent use of hands for manipulation and constant talking and hearing. Visual demands include close vision and ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

Additional Expectations

• Participate in annual legal and ethical compliance training.
• Behave in accordance with BioMatrix LLC’s policies and compliance manuals.
• Avoid unethical or illegal conduct.

General Information

These statements describe the general nature of work performed in this role. They are not exhaustive. The incumbent must manage a fast‑paced work environment, delegating tasks as needed. They may also assist in accommodations for disabled individuals.

Employment Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

Legal Notice

BioMatrix is an equal-opportunity employer. We are committed to inclusive hiring practices regardless of gender, race, religion, sexual orientation or disability.