Patient Access Liaison - Long Beach, CA

BioSpace; Long Beach (CA); Hybrid; USD 158,000 - 223,000; Full time

Job summary

Amgen’s Patient Access Liaison (PAL) is a field-based role focused on supporting patients, caregivers, and healthcare providers in navigating insurance coverage and reimbursement for Amgen therapies. The PAL helps address prior authorizations, coding, billing, and patient assistance programs.

Working with Market Access, Medical Affairs, Advocacy, and Site of Care teams, this role aims to ensure timely access to therapies while educating stakeholders on payer requirements and reimbursement

Qualifications

• Basic Qualifications: Doctorate, OR Masters with 2 years of patient services/access experience, OR Bachelors with 4 years of experience, OR Associates with 8 years, OR High school with 10 years of experience.
• Basic Qualifications - Level 6: Doctorate with 2 years of related experience, Master’s with 4 years, or Bachelor’s with 6 years.
• Preferred Qualifications: experience with buy-and-bill, rare disease or orphan drugs, clinical background, HIPAA and regulatory knowledge, strong analytical and communication skills
• Travel up to 50% and matrix field environment experience

Responsibilities

• Serve as a resource on patient access and reimbursement for infused and specialty therapies.
• Educate providers and sites of care on coverage pathways and prior authorization requirements.
• Assist patients, caregivers, and providers with insurance benefits, billing considerations, and reimbursement processes.
• Collaborate with Market Access, Medical Affairs, Advocacy, Case Management, and Site of Care teams to support patient access initiatives.
• Escalate complex reimbursement issues to appropriate stakeholders and ensure documentation is complete.

Skills

Communication

Problem solving

Customer focus

Team collaboration

Attention to detail

Travel readiness

Education

Doctorate degree

Master's degree

Bachelor's degree

Associates degree

High school diploma

Tools

Microsoft Office

CRM systems

AI tools

Job description

Join Amgens Mission of Serving Patients

At Amgen, if you feel like youre part of something bigger, its because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Join Amgens Mission of Serving Patients

At Amgen, if you feel like youre part of something bigger, its because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach thousands of patients each year. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for solving complex challenges and driving meaningful impact for patients, youll thrive as part of the Amgen team.

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, our shared mission—to serve patients—drives all that we do. As a global biotechnology leader, we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide. Its time for a career you can be proud of.

What You Will Do

Lets do this. Lets change the world.

The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies.

The PAL Manager serves as a key resource in helping stakeholders understand payer requirements, prior authorization processes, reimbursement considerations, and available patient support resources. The role focuses on ensuring timely and sustained access to therapy by addressing reimbursement barriers and providing education to patients and providers on coverage and financial assistance programs.

Working within a collaborative field environment, the PAL partners with internal teams including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to support the patient journey. The role operates with independence in managing assigned patient cases and contributes field insights that inform broader access strategies.

Key Responsibilities

Patient Access and Reimbursement Support

• Serve as a resource on patient access and reimbursement for infused and specialty therapies.
• Assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes.
• Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims.
• Provide education regarding coding and billing considerations relevant to therapy access.

Patient and Caregiver Engagement

• Develop relationships with patients and caregivers through phone, virtual, and in-person engagement.
• Secure written or electronic patient HIPAA authorization within assigned geography.
• Assess individual patient needs and provide education and resources that support access to therapy.
• Educate patients on coverage considerations and the steps required to obtain prior authorization.
• Provide information regarding co-pay assistance programs, national foundations, and free drug programs when appropriate.

Provider and Site-of-Care Education

• Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes.
• Provide information regarding common prior authorization requirements, coding considerations, and billing practices.
• Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases.

Access Issue Resolution

• Investigate patient access challenges before and after infusion.
• Support physician offices and sites of care in reviewing denied claims and identifying potential next steps.
• Escalate complex or systemic reimbursement issues to appropriate internal stakeholders.

Cross-Functional Collaboration

• Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives.
• Coordinate with internal and external partners to ensure appropriate resources are available to support patient access.
• Share field insights regarding payer policies and reimbursement challenges.

Compliance, Safety, and Operational Excellence

• Adhere to company policies, compliance guidance, and applicable to federal, state, and local regulations.
• Ensure activities align with HIPAA privacy requirements and internal compliance guidelines.
• Report adverse events and product complaints through established pharmacovigilance processes.
• Maintain accurate documentation of activities and interactions in Amgens internal system.

Win

What We Expect Of You

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is detailed-oriented and customer-focused with these qualifications.

Basic Qualifications- Level 5

Doctorate degree

OR

Masters degree and 2 years of patient services and/or access and reimbursement experience

OR

Bachelors degree and 4 years of patient services and/or access and reimbursement experience

OR

Associates degree and 8 years of patient services and/or access and reimbursement experience

OR

High school diploma / GED and 10 years of patient services and/or access and reimbursement experience

Basic Qualifications - Level 6

Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience

OR

Master's degree and 4 years of patient services, and/or access and reimbursement, experience

OR

Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience

Preferred Qualifications

• Experience supporting buy-and-bill or infused pharmaceutical therapies
• Rare disease or orphan drug experience
• Clinical background such as nursing or allied health
• Understanding of reimbursement processes including prior authorization, appeals, and denied claims management
• Knowledge of HIPAA guidelines and FDA regulatory requirements
• Familiarity with internal and OIG compliance guidelines
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage complex patient situations and resolve access barriers
• Experience working in cross-functional field teams
• Proficiency in Microsoft Office, CRM, AI and relevant systems
• Access and reimbursement knowledge
• Prior authorization processes
• Healthcare reimbursement systems
• Coding and billing awareness
• Patient support program knowledge
• Compliance and privacy requirements
• Learning agility
• Decision quality
• Stakeholder engagement
• Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses
• Ability to operate effectively in matrix field environments
• Travel up to 50%, including occasional overnight and weekend commitments

Thrive

What You Can Expect Of Us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

The annual base salary range is from $158,394 - $193,988 for Level 5, $164,276 - $222,256 for Level 6. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications.

In Addition To The Base Salary, Amgen Offers a Total Rewards Plan Comprising Health And Welfare Plans For Staff And Eligible Dependents, Financial Plans With Opportunities To Save Towards Retirement Or Other Goals, Work/life Balance, And Career Development Opportunities Including

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Application deadline

Amgen's application deadline is 8/31 and we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.