Patient Access Liaison

Taylor Strategy Partners; Phoenix (AZ); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading healthcare company is seeking Patient Access Liaisons to bridge patients, caregivers, and healthcare providers. Ideal candidates will possess a clinical background and experience in patient education, exemplifying a patient-first approach while navigating complex access challenges.

Qualifications

• Minimum of 6 years of healthcare or biotech experience.
• At least 4 years in a field-facing patient access or clinical education role.
• Proven track record supporting complex therapies with injection training.

Responsibilities

• Assist patients and caregivers with education and emotional support.
• Deliver benefit education and guidance through authorization processes.
• Provide in-home or virtual injection education and training.

Skills

Communication

Interpersonal skills

Problem solving

Digital fluency

Education

Registered Nurse

Master of Science in Nursing

Pharmacist license

Tools

CRM platforms

Job description

Description

TSP is partnered with a client that believes every patient deserves a knowledgeable and compassionate advocate to help navigate their treatment journey. They are hiring Patient Access Liaisons (PALs) to serve as the dedicated bridge between patients, caregivers, and healthcare providers (HCPs), delivering white-glove support from first prescription through ongoing therapy.

This field-based role is designed for professionals with clinical expertise, hands-on injection training experience, and a passion for solving complex access challenges. PALs work across a dynamic internal and external landscape, empowering patients and care teams with the tools, education, and insight needed to access therapy confidently and quickly.

How You’ll Make an Impact

• Be the go-to partner for patients and caregivers—offering education, emotional support, and clarity throughout the treatment process.
• Deliver tailored benefit education, patient onboarding, and guidance through prior authorization and appeals processes.
• Provide in home or virtual injection education and training to patients and caregivers as appropriate.
• Track and anticipate patient-specific needs, addressing access barriers before they impact continuity of care.
• Collaborate cross-functionally with Field Reimbursement Managers (FRMs), Patient Support Program, and Specialty Pharmacy to ensure patient needs are met holistically.
• Help shape internal processes and best practices by contributing real-world field insights to program design, resource development, and patient experience enhancements.
• Participate in internal launches, training sessions, and cross-functional planning as a voice of the patient journey in the field.

What You’ll Bring

• Degree required; Registered Nurse, Master of Science in Nursing, Pharmacist license.
• Minimum of 6 years of healthcare or biotech experience, with at least 4 years in a field-facing patient access or clinical education role.
• Proven track record supporting complex therapies in rare or specialty conditions, ideally including injection training and patient education.
• Deep understanding of reimbursement, access, and specialty pharmacy operations.
• Experience supporting product launches and guiding patients through insurance approval processes highly desirable.
• Exceptional communication and interpersonal skills with the ability to build trust with patients, and internal partners.
• Comfort navigating ambiguity, managing multiple cases simultaneously, and solving problems in real time.
• Digital fluency with CRM platforms and comfort educating patients on technology-enabled support tools, including AI-based platforms.
• A patient-first mindset and a passion for making access easier, faster, and more human.

TSP Talent Solutions and our customers are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

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