Patient Access Liaison

Palmetto Infusion; Columbia (SC); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Dental & Vision

Life Insurance

Voluntary Life & Disability

Flexible Spending Account

Health Savings Account

401K Plan

Employee Assistance Program

Employee Discounts

Tuition Assistance

Paid Time Off

Company Holidays

Referral Program

Job summary

Palmetto Infusion is seeking a Patient Access Liaison to assist eligible patients in obtaining essential medications without financial burden. You will streamline enrollment in patient assistance programs, educate patients and staff on procedures, and ensure all forms are complete and accurate.

The role emphasizes building streamlined processes, maintaining regulatory compliance, and supporting patients throughout their treatment journeys. Monday–Friday, 8:00 AM–5:00 PM in Columbia, SC.

Qualifications

• High School Diploma or Equivalent.
• 2 years of case management or medical billing/account resolution experience, or 1 year in infusion services office or pharmacy setting.
• Proficient with MS Outlook, Word, Excel.
• Ability to cope with ambiguous, changing environment under pressure calmly.
• Team-oriented with the Palmetto Infusion team.

Responsibilities

• Facilitates enrollment in manufacturer patient assistance programs.
• Explains available assistance options to patients and educates staff on procedures.
• Ensures patient questionnaires and application forms are complete and accurate.
• Assists with gathering financial hardship documentation for evaluation.
• Reviews patient orders to ensure compliance with medication ordering requirements.
• Manages ordering of initial, maintenance, and bridge doses of medications.
• Proactively submits renewal orders as they are received.
• Ensures all necessary documents are current and in the patient’s medical record.
• Reviews enrolled patients 60–90 days prior to program expiration.
• Uses EMR software for documenting and communicating patient information.
• Possesses knowledge of insurance terms, including copay, coinsurance, and deductibles.

Skills

Case management

Team collaboration

Adaptability

Education

High School Diploma or Equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

2000 Center Point Road
Floor 4
Columbia, SC 29210, USA

Description

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it’s what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The Patient Access Liaison is responsible for providing accessible assistance to eligible patients to ensure patients receive essential medications without financial burden. Their role is to aid patients in obtaining and maintaining any available funding assistance for their treatment. The Patient Access Liaison is responsible for streamlining the process of identifying eligible patients, facilitating efficient distribution of free/low-cost medications, and maintaining compliance with regulatory standards.

Schedule: Monday – Friday; 8:00 AM – 5:00 PM.

Minimum Qualifications:

Experience/Education:

• High School Diploma or Equivalent.
• 2 years of experience in case management or medical billing/account resolution, OR 1 year of experience in infusion services office or pharmacy setting.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions:

• Facilitates the enrollment and re-enrollment of Palmetto Infusion patients in manufacturer patient assistance programs.
• Communicates with patients to explain available assistance options and educates both patients and staff on application procedures.
• Ensures patient questionnaires and application forms are fully completed and accurate.
• Assists with gathering financial hardship documentation for evaluation.
• Reviews patient orders to ensure compliance with medication ordering requirements.
• Manages the ordering of initial, maintenance, and bridge doses of medications.
• Proactively submits renewal orders as they are received.
• Ensures all necessary documents are current and included in the patient’s medical record.
• Regularly reviews enrolled patients at least 60‑90 days prior to their program expiration.
• Utilizes EMR software exclusively for documenting and communicating patient information.
• Possesses knowledge of insurance terms, including copay, coinsurance, and deductibles.

About the Benefits:

• Competitive Compensation
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well‑being of our patients first. Whether we’re working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.

Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient‑centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

OTHER

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.