Patient Access Lead & Training Coach

CommonSpirit Health; Mesa (AZ); On-site; Full time

Job description

Job Summary and Responsibilities

Acts as a resource for the Patient Access Department within their facility. Assist with hiring. Responsible for training new staff, auditing charts, and process/policy implementation. Prepares monthly schedule for the department. Assist Facility Administrator and patient access supervisor at their request.

• Courteously and professionally greet patients.
• Obtain accurate demographic insurance information.
• Correctly code and verify insurance coverage.
• Collect estimated patient responsibility or screen patient for assistance programs.
• Answer all incoming calls to the facility.
• Provide assistance to patients presenting or calling with billing questions.
• Process medical records requests

Job Requirements

Required

High School Graduate/GED

One (1) year of recent medical office, hospital registrationor banking experience

American Heart Association Basic Life Support

Preferred

Associates degree or a combination of education and job-related experience

One (1) year of management, supervisor or lead experience

Service recovery & conflict resolution

Medical terminology, insurance verification, collections, schedule creation and maintenance

Where You'll Work

At Dignity Health’s Arizona General Hospital, we deliver humankindness through a wide range of health, social and support services in the heart of Phoenix, Arizona. As part of our team, you will provide clinical expertise, support, and oversight that helps ensure our patients receive exceptional care. Also, you will have the opportunity to champion the change by joining in our mission of healing through humankindness.