Patient Access Greeter-Admissions & Registration

driscoll; Edinburg (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Driscoll Health System is seeking a Welcome Center/Patient Access Service professional in Texas to greet patients and visitors, verify insurance, schedule appointments, and direct guests to the correct department. This role emphasizes warmth, accuracy, and courteous service in a hospital setting.

Key duties include assisting with patient scheduling and check-in, validating benefits via EPIC systems, and performing daily MyChart proxy audits while maintaining strict confidentiality and policy

Qualifications

• Experience in patient service roles is preferred.
• High level of discretion and confidentiality must be maintained.
• Ability to explain policies clearly and answer questions.

Responsibilities

• Greet patients and visitors warmly and guide them to the appropriate department.
• Verify insurance benefits and collect necessary information.
• Assist with patient scheduling, check-in, and MyChart account management.
• Maintain confidentiality and comply with hospital policies and dress code.

Skills

Customer service

Confidentiality

Communication

Dress code adherence

Greet patients

Education

High school diploma or GED

Tools

EPIC Systems

MyChart

Job description

Where compassion meets innovation and technology and our employees are family.

Thank you for your interest in joining our team! Please review the job information below.

GENERAL PURPOSE OF JOB:

This position reports to the Patient Access Service Director, through the assigned immediate Patient Access Supervisor. This position is responsible for the support functions necessary to accomplishing the objective of the Welcome Center and Patient Access Service department. These include, but are not limited to functions under the categories of excellent customer service which include; warmly greeting patient family and friends at the Welcome Center; managing assigned account, patient access or referral WQ's; patient scheduling & check-in, registration, verification of insurance benefits, documentation of actions taken to process patient access task; correctly direct guest to the department or area they wish to visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Adheres and complies with customer service standards and dress code as set forth by the hospital and the department.
• Experienced patient service personnel to greet patients and/or visitors that come into the hospital with a warm welcome, assisting patients and/or visitors to the departments within the hospital and keeping wheelchairs accessible to patients and/or visitors.
• Process Lobby Guard screening as assigned.
• Use the Hospital Patient Census directory via EPIC Systems to look up and provide patients room and bed information for patient visitors.
• Process screening questionnaires as directed by infection control
• Support and maintain patient access Workqueues as assigned.
• Process point of service collections and some appointment check-ins by department as assigned.
• Validate and verify insurance benefits via web sites as assigned
• Submit prior authorization request via systems as assigned
• Assign MyChart access and perform daily MyChart proxy account audits as assigned.
• Answering any questions and explain policies clearly.
• Answers the department telephone immediately or within three rings utilizing courtesy and patience.
• Listens to customer needs and takes appropriate action as indicated.
• Gather patient demographic and financial information in a kind and courteous manner as directed.
• Other miscellaneous duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.