Patient Access Education Coordinator

WellSpan Health; York (York County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible spending and health savings

Retirement savings plan

Job summary

WellSpan Health is seeking a Training Specialist to facilitate insurance, compliance and registration training for Access staff. You will plan, assess, deliver and evaluate training programs, monitor module completion and maintain reference materials.

The role requires strong written and verbal communication, excellent customer service, and the ability to work independently or in a team while upholding high quality standards.

Qualifications

• High School Diploma or GED required.
• Associates Degree preferred.
• 2 years Registration/insurance experience or previous training experience required.
• Certified Healthcare Access Associate upon hire preferred.
• Highly competent in registration and insurance procedures.
• Excellent communication interpersonal/facilitation skills.

Responsibilities

• Delivers training for staff on registration and insurance policies and procedures.
• Develops, maintains, and delivers training modules and continuing education content.
• Evaluates registrations for quality assurance and provides educational feedback.
• Provides customer service registration and insurance support via phone and email.
• Supports Billing, Customer Service and Medical Records through registration duties.
• Communicates insurance and registration information to relevant departments and staff.
• Maintains references for registration and insurance entry procedures.
• Publishes periodic newsletters and updates on procedures.

Skills

Registration procedures

Facilitation skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Associates Degree Preferred

Job description

General Summary

Facilitates training opportunities to provide insurance, compliance and registration knowledge. Plans, assesses, delivers and evaluates training programs for Access staff. Monitors insurance training modules and completion of competencies. Exercises strong communication skills, both written and oral. Represents the System in a professional manner, using good customer service practices and skills in the performance of the following duties.

Job Description

Schedule

Days, Full Time, 8am-4:30pm

General Summary

Facilitates training opportunities to provide insurance, compliance and registration knowledge. Plans, assesses, delivers and evaluates training programs for Access staff. Monitors insurance training modules and completion of competencies. Exercises strong communication skills, both written and oral. Represents the System in a professional manner, using good customer service practices and skills in the performance of the following duties.

Responsibilities

Duties and Responsibilities

Essential Functions

• Delivers training for staff who will use patient registration and estimation applications ensuring that they receive consistent, accurate training on appropriate policies and procedures.
• Develops, maintains, and delivers training modules, continuing education modules and competencies.
• Evaluates completed registrations for quality assurance via daily work queues, identifying errors, providing educational feedback to registrars, monitoring individual performance and trending errors for further educational development or improvement.
• Provides customer service registration and insurance support (via a telephone que) for Access staff, and responds to IS Helpdesk email tickets and a system distribution email list for registrars’ insurance questions.
• Performs registration duties and functions to support Billing, Customer Service and Medical Records needs.
• Communicates with appropriate contracting departments to ensure correct insurance participation documentation for registration staff.
• Develops and maintains references for accurate registration and insurance entry procedures, collaborating with other departments to incorporate insurance changes and ensure billing accuracy.
• Communicates insurance and registration related information via email, Share point portal, and both a weekly and monthly newsletter.
• Evaluates learning programs and recommends changes as needed to improve learning outcomes.
• Acts as a resource and educator to employees and management by standardizing processes and maintaining a high expectation for quality of service and output of work.

Common Expectations

• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Works independently and in a team atmosphere.

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED Required
• Associates Degree Preferred

Work Experience

• 2 years Registration/insurance experience or previous training experience. Required

Licenses

• Certified Healthcare Access Associate Upon Hire Preferred

Knowledge, Skills, And Abilities

• Highly competent in registration and insurance procedures.
• Excellent communication interpersonal/ facilitations skills.

Benefits Offered

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan