Patient Access Coordinator - Transplant

Mayo Clinic; Rochester (MN); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical: Multiple plan options

Dental: Delta Dental or reimbursement

Vision: National network plan

Pre-Tax Savings: HSA/FSAs

Retirement: Competitive package

Job summary

Mayo Clinic in Rochester, MN is seeking a Financial Representative to collect, review and document demographic, insurance and financial information from patients. You will liaise with Patient Financial Services to resolve billing and payment issues while adhering to Mayo Clinic policies to ensure optimal reimbursement.

The role requires strong communication, customer service, and problem-solving skills, with familiarity with Windows/Word/Excel and medical terminology optional.

Qualifications

• Associate degree or 2+ years of relevant experience in finance, collections, customer service, insurance or health care. Bachelor’s degree preferred.
• Must be customer-focused, service-oriented, with strong communication and teamwork skills.
• Experience with Windows, Word, Excel and basic medical terminology or coding is helpful.

Responsibilities

• Collect, review, discuss and document demographic, insurance and financial information with patients and Patient Financial Services.
• Serve as liaison between Department, Patient Financial Services and patient; respond to and resolve account, billing and payment issues.
• Follow approved guidelines and policies regarding patient/payer interactions; make independent decisions requiring analysis and problem solving.
• Document interactions accurately and communicate Mayo Clinic policies on medical and financial aspects of care to assure optimal reimbursement.
• Communicate effectively with patients, providers and Patient Financial Services via phone or face-to-face interactions.

Skills

Customer service

Communication

Team building

Decision making

Problem solving

Adaptability

Keyboarding

Education

Associate degree in business or related field

Bachelor degree in business or health care field (preferred)

Tools

Windows

Microsoft Word

Excel

Order Communication System

Patient accounting system

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Candidates must live within 100 miles of campus. Collects, reviews, discusses, and documents demographic, insurance, and financial information with patients and Patient Financial Services. Acts as a liaison between the Department, Patient Financial Services, and the patient. Responds to and resolves a variety of account, billing and payment issues from patients and customers. Follows approved guidelines and policies regarding routine patient and payer interactions. Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving. Interprets, applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic. This individual must accurately document interactions and interpret interactions documented by others. Must have excellent customer service skills and possess the ability to communicate effectively with patients, providers, and Patient Financial Services, via incoming and outgoing phone calls or face to face interactions.

Qualifications

Minimum of an Associate Degree in business or related field or a minimum of 2 years of relevant experience in finance, collections, customer service, insurance and/or health care environment in related field.Bachelor degree in business or health care field preferred. Qualified candidates must be customer-focused, service-oriented and possess demonstrated skills in team building, communication, decision-making, problem-solving, interaction, coping and versatility. Knowledge of personal computer applications such as Windows, Microsoft Word and Excel, medical terminology, coding, Order Communication System and patient accounting system is helpful. Keyboarding experience required. Experience as a Financial Representative is beneficial. Candidates with strong communication skills and a transplant/oncology background preferred.

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $24.55 - 35.65 / hour;

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday, regular office hours but flexible to meet program, team, and employee needs.

Weekend Schedule

Occasional on call hours

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.