Patient Access Coordinator - Spokane

Pure Infusion; Spokane Valley (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) Matching

Health, Vision, and Dental Insurance

Over 20 days of paid time off annually

Job summary

Pure Infusion is seeking a Patient Access Coordinator in Spokane Valley, WA to welcome patients, schedule visits, and coordinate care with referring practices. You will ensure accurate documentation and timely communication across the clinic team.

Ideal candidates bring strong customer service, clear communication, and comfort with CRM/EMR tools. This is a Monday–Friday role with a patient-first, concierge-style approach in a fast-paced healthcare setting.

Qualifications

• Experience in scheduling and patient intake processes.
• Strong communication with patients and providers.
• Proficiency with CRM/EMR systems.
• Ability to work in a fast-paced healthcare setting.

Responsibilities

• Call patients to schedule and welcome them.
• Coordinate care with referring practices and staff.
• Process orders and document visits.
• Ensure smooth patient visit from check-in to checkout.

Skills

Customer service

Excellent communication

Team collaboration

Tech-savvy

Education

High school diploma or equivalent

Tools

CRM software

EMR software

Job description

We are currently seeking an exceptional Patient Access Coordinator (PAC) with a deep commitment to integrity, accountability, and a love for our patients & team. Our regular hours are Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer the following benefits:

• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually

Pure Infusion is a fast-growing healthcare start-up, recognized as the fastest-growing company in Utah two years in a row as of October 2025. We credit our success to our remarkable team, strong purpose, shared values, and a supportive culture that is evident across every location and department. Our mission is to deliver exceptional patient care through individual autonomy, quality time with patients, and meaningful interactions with referring providers. If you are self-directed, honest, and passionate about making a difference, Pure Infusion Suites offers an environment where you can thrive.

If you’ve been looking for a healthcare position that truly allows you to love on, personally care for, and intentionally work with patients without the chaos of traditional healthcare systems, then Pure is likely what you have been waiting for, we hope you’ll keep reading.

OUR CORE VALUES

We live by four core values that define our culture and guide our hiring:

• People-obsessed
• Relentlessly Improving
• Innovators
• Grateful

THE JOB

In this role, you’ll be responsible for calling, scheduling, and welcoming patients into our clinic for their biologic infusions. You will also work with our referring practices and the local Market Executive to coordinate care, orders, and documentation to quickly and efficiently bring patients to Pure. Our patients are referred by specialty physicians for treatment of autoimmune disorders or primary deficiencies that only infusions can address. These patients need a space that fosters comfort, peace, and healing. We provide a white-glove, concierge-level experience, which you can see reflected in our patient reviews. In addition to scheduling, you’ll work closely with patients and staff to ensure every detail of the patient’s visit goes smoothly.

THE IDEAL CANDIDATE

We’re seeking driven individuals who care deeply for our patients and want to be part of building something exceptional. Ideal candidates will:

• Demonstrate honesty, integrity, and excellent communication skills with patients, colleagues, and referring practices.
• Excel in customer service skills in both phone and in-person settings (medical environment experience preferred).
• Be tech-savvy and comfortable with various software applications.
• Be comfortable working in a fast-paced environment and taking on multiple roles.
• Collaborate seamlessly with nurses and other team members virtually

REQUIREMENTS

• High school diploma or equivalent
• Proficiency in CRM and EMR software systems
• BLS Certification within 30 days of hire
• Eligibility to meet U.S. employment requirements

WHY JOIN US?

At Pure Infusion, you’ll find a role where your impact on patients’ lives is direct and meaningful every single day. If this resonates with you, we can’t wait to meet you.

Thank you for considering a career with Pure Infusion Suites. We look forward to the opportunity to work together!

About Pure Infusion

Pure Infusion is a leading healthcare infusion services company providing high-quality, patient-centered infusion therapy across multiple clinic locations. Born from the merger of Pure Infusion Suites and Aleracare, we are building a unified organization grounded in a strong culture of excellence, accountability, and genuine care for patients and employees alike. Headquartered in Salt Lake City, Utah, with operations spanning multiple states, we are in a pivotal stage of growth and integration—and we’re looking for people who want to help shape what comes next.

OUR CORE VALUES

We live by four core values that define our culture and guide our hiring:

• People-obsessed
• Relentlessly Improving
• Innovators
• Grateful