Patient Access Coordinator Lead-Infusion

Fred Hutchinson Cancer Research Center; Seattle (WA); On-site; USD 3,733,000 - 5,297,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off and holidays

Job summary

Fred Hutchinson Cancer Center in Seattle seeks a Patient Access Coordinator Lead to support complex scheduling, triage inquiries, and coordination across departments. This role emphasizes patient-first communication and precise use of electronic scheduling systems.

The position requires PAC experience, ability to work under pressure, and a strong focus on empathy and detail-oriented service in a busy cancer care setting. Competitive benefits and full-time hours at South Lake Union.

Qualifications

• High school diploma required; BC minimum two years' relevant experience including PAC experience.
• Ability to work in a high-pressure, time-sensitive healthcare environment with empathy and strong communication.

Responsibilities

• Direct and monitor patient location flow by coordinating with clinical staff.
• Greet, screen, and check in patients using scheduling systems.
• Assemble and distribute paperwork to patients and staff.
• Triages questions and forwards to appropriate staff.
• Schedule all patient appointments related to treatment and referrals.
• Coordinate scheduling with other departments to optimize patient flow.
• Maintain relationships with patients, families, and providers; respond to needs and questions.
• Notify relevant staff about scheduling needs and changes.
• Help train new staff and cover cross-functional duties when needed.

Skills

Active listening

Relationship building

Initiative

Clear communication

Issue triage

EMR scheduling proficiency

Education

High school diploma

Bachelor's degree

Tools

Electronic Medical Record (EMR) system

Automated scheduling system

Job description

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Access Coordinator Lead is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other Fred Hutch Cancer Center departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.

This is a full time at our South Lake Union location. Days and times will be variable and includes holidays and weekends.

Responsibilities

• Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location.
• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals. Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff.

Qualifications

Required:

• High school graduate or equivalent
• Minimum two years of relevant experience, including 6 months PAC experience required.
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
• Ability to work in a high pressure, time-sensitive, and complex health care environment.
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries, and delegating tasks where appropriate.
• Has a developed level of coping skills.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
• Ability to use a mouse, navigate computer programs, and use email in a business setting.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy is paramount.
• Has the same key skills, knowledge, and abilities of a PAC.
• Ability to identify and triage complex issues appropriately
• Demonstrates initiative as evidenced by advancing technical skills, sharing knowledge with others and taking on more responsibility
• Ability to take applied knowledge and make sound decisions on behalf of the department
• Proficient in utilizing an electronic medical record system and/or an automated scheduling system.

Preferred:

• Bachelor's degree (BA or BS)
• Medical office or hospital experience coordinating appointments and patient services, including lead experience, preferred.
• Familiarity with medical terminology.
• Bilingual skills.
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system.

The hourly pay range for this position is from $27.01 to $38.45 and pay offered will be based on experience and qualifications.Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

This is a full time at our South Lake Union location. Days and times will be variable and includes holidays and weekends.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.