Patient Access Coordinator Lead, Customer Service

R1-Rc; Austin (TX); On-site; USD 29,000 - 39,000; Full time

Job summary

R1 RCM Inc. in Austin, TX is seeking a Patient Access Team Lead to oversee daily workflow, support front-end registration and verification, and ensure compliant, patient-centered service.

This role requires exceptional customer service, leadership, and communication skills; you will answer phones, gather patient data, navigate insurance details, coordinate with nurses and care teams, and ensure timely access to care. Base pay ranges $20.48–$27.54 per hour, with on-call as needed.

Qualifications

• High School Diploma or GED is required.
• Able to pass background check and drug test.
• Vaccination requirements may apply.
• Experience in patient access or front desk is a plus.

Responsibilities

• Oversee daily Patient Access workflow and supervise front-end registration.
• Provide real-time guidance to associates and resolve workflow barriers.
• Promote accurate, timely, patient-centered service delivery.
• Answer phones and collect accurate patient information quickly.
• Navigate insurance plans and collect co-pays and cost estimates.
• Collaborate with nurses and care teams to ensure smooth patient flow.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Multitasking

Attention to detail

Registration experience

Education

High School Diploma or GED

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.Location: Ascension Dell Children’s Medical Center, Austin, TXWork Schedule: Emergency Department, Sunday – Tuesday 6pm – 6am & Wednesday 6pm – 12amOn call as neededThe Patient Access Team Lead is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards.This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery.\" Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficientlyAnswer phones and gather accurate patient information quickly in a fast-paced environmentSupport timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassionBuild trust with patients during moments when they may be ill, anxious, confused, or overwhelmedNavigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicableCollaborate with nurses, physicians, and care teams to ensure smooth patient flow What We’re Looking For:Exceptional customer service experience, leadership, communication, and interpersonal skillsStrong composure and professionalism in a fast-paced environmentAbility to multitask and prioritize quickly with high attention to detailComfortable with shifting priorities based on patient needsExperience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)High School Diploma or GEDAbility to pass a background check, drug test, and meet vaccination requirementsFor this US-based position, the base pay range is $20.48 - $27.54 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California ConsentTo learn more, visit: R1RCM.comVisit us on Facebook