Patient Access Coordinator I/Registration - West Penn - Full time - Day Shift

highmarkhealth; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Highmark Health in Pittsburgh seeks a Patient Access Specialist to manage scheduling, preregistration, and financial clearance. You will verify insurance, determine patient financial responsibilities, and collect payments while delivering a positive experience for patients and families.

Responsibilities include data accuracy, adherence to policies, and collaboration with physicians, payors, and internal teams. Prior experience in a medical or financial services setting is preferred.

Qualifications

• Minimum high school diploma or GED; or 1–3 months related experience or equivalent.
• One year of related experience preferred in medical, financial services, or demanding customer service environments.
• Experience operating a PC and using software applications.

Responsibilities

• Schedules and preregisters patients; validates demographic data and benefits.
• Verifies insurance information with payors via phone, online, or EVS; follows up on deficiencies.
• Calculates patient liabilities and collects payments; performs daily reconciliation.
• Delivers a positive patient experience and maintains relations with patients, staff, and external partners.
• Maintains productivity and looks for improvements to workflows and processes.
• Performs mandatory trainings and adheres to policies; performs other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Data entry

Education

High school diploma or GED

Tools

PC software

Job description

Company :

Allegheny Health Network Job Description :

GENERAL OVERVIEW:

Completes one or more of the following processes (scheduling, pre-registration, financial clearance, authorization and referral validation and pre-serviceability estimations and collections) within Patient Access and creates the first impression of AHN's services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities. Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

ESSENTIAL RESPONSIBILITIES:

• Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order. Obtains limited clinical data based on service required. Corrects and updates all necessary data to assure timely, accurate bill submission. (30%)
• Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system. Identifies payor authorization/referral requirements. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. (20%)
• Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. (20%)
• Delivers positive patient experience. Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors. Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships. (10%)
• Maintains focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate. (10%)
• Adheres to AHN organizational policies and procedures for relevant location and job scope. Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes. (10%)
• Performs other duties as assigned or required.

QUALIFICATIONS:

Minimum

• High school diploma or GED; or one - three months related experience and/or training; or equivalent combination of education and experience.
• One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment
• Experience operating a PC and using software applications

Preferred

• Medical terminology and obtaining insurance verifications
• Call/Service Center experience

Disclaimer:

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement :

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Data Privacy & Security:

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Equal Opportunity:

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

Accessibility:

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

Accommodation Requests:

For accommodation requests, please contact HR Services Online at [e-mail]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

California Consumer Privacy Act Employees, Contractors, and Applicants Notice