Patient Access Coordinator I-Pediatrics-Wexford

Allegheny Health Network; Pittsburgh (Allegheny County); On-site; USD 32,000 - 45,000; Full time

Job summary

Allegheny Health Network is seeking a Patient Access representative responsible for scheduling, preregistration, financial clearance, and insurance verification. You will collect and document patient information, assess benefits, and explain financial responsibilities to patients and families.

The role emphasizes accuracy in billing data, compliance with HIPAA, and delivering a positive patient experience while collaborating with care teams. This is an on-site position at AHN locations.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• 1 year of related experience, preferably in a medical/financial services setting or demanding customer service environment.
• Experience operating a PC and using software applications.

Responsibilities

• Schedules and preregisters patients, validates demographic data and insurance information.
• Verifies insurance details with payors and initiates authorizations/referrals as needed.
• Identifies patient financial responsibilities, estimates amounts, collects liabilities and posts payments.
• Delivers a positive patient experience and maintains relationships with patients, AHN staff and external contacts.
• Maintains productivity and suggests improvements to enhance performance.
• Follows AHN policies, completes required training, and adheres to security and privacy guidelines.
• Performs other duties as assigned.

Skills

Customer service

Data entry

PC skills

Education

High school diploma or GED

Job description

Company

Allegheny Health Network

Job Description

GENERAL OVERVIEW

Completes one or more of the following processes (scheduling, pre-registration, financial clearance, authorization and referral validation and pre-serviceability estimations and collections) within Patient Access and creates the first impression of AHN's services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities. Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Essential Responsibilities

• Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order. Obtains limited clinical data based on service required. Corrects and updates all necessary data to assure timely, accurate bill submission. (30%)
• Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system. Identifies payor authorization/referral requirements. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. (20%)
• Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. (20%)
• Delivers positive patient experience. Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors. Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships. (10%)
• Maintains focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate. (10%)
• Adheres to AHN organizational policies and procedures for relevant location and job scope. Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes. (10%)
• Performs other duties as assigned or required.

Qualifications

Minimum

• High school diploma or GED; or one – three months related experience and/or training; or equivalent combination of education and experience.
• One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment
• Experience operating a PC and using software applications

Preferred

• Medical terminology and obtaining insurance verifications
• Call/Service Center experience

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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