Patient Access Coordinator I / ED - Rotational - Full Time - Wexford

Allegheny Health Network; Wexford (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

Allegheny Health Network is looking for a motivated individual to manage scheduling and registration tasks while providing excellent patient experiences. This role requires effective communication skills and the ability to handle patient inquiries in a medical setting.

The qualified candidate should have at least a high school diploma and related experience, ideally in healthcare or a customer service role. This position offers an opportunity to contribute to patient advocacy and financial clarity for families.

Qualifications

• At least one year of related experience in a medical or customer service environment.
• Experience operating a PC and using software applications.
• Knowledge of medical terminology and insurance preferred.

Responsibilities

• Conducts scheduling and registration at the bedside.
• Collects clinical data as necessary and ensures accurate billing.
• Maintains communication with patients and external agencies.

Skills

PC operation

Customer service

Education

High School/GED or equivalent

Job description

GENERAL OVERVIEW

Creates the first impression of Allegheny Health Network’s (AHN) services for patients, families, and other external customers upon arrival. Assumes clinical and financial risk while collecting and documenting information on the patient's behalf. Performs patient identification, scheduling, registration, financial clearance, authorization, referral validation, estimation, and payment collection as required. Connects patients to financial advocacy resources, obtains signatures on regulatory paperwork, and explains financial responsibilities in clear, understandable terms to patients and their families.

COMPANY

Allegheny Health Network

ESSENTIAL RESPONSIBILITIES

• Conducts scheduling, registration, and admitting functions independently at the bedside; validates patient demographics and insurance information; collects clinical data as necessary; ensures accurate billing and reconciliation in the ADT system.
• Calculates estimates, collects liabilities, and posts payment transactions; identifies self-pay accounts for follow-up.
• Provides positive patient experience, maintains communication with patients, staff, and external agencies, and promotes productive relationships.
• Maintains patient confidentiality, communicates pertinent information to prevent information release, and records accurate registration during system downtime.
• Remains calm and professional during stressful situations, responding to inquiries from patients, visitors, hospital personnel, and government agencies.
• Adheres to AHN policies and procedures, completes mandatory training, and attends required education sessions.
• Performs other duties as assigned or requested.

QUALIFICATIONS

REQUIRED

• High School/GED or equivalent combination of education and related experience and/or training.
• Experience operating a PC and using software applications.
• At least one year of related experience, preferably in a medical setting, financial services setting, or demanding customer service environment.

PREFERRED

• Knowledge of medical terminology and insurance.

DISCLAIMER

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

COMPLIANCE REQUIREMENT

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

DISCLAMER OF CONFIDENTIAL INFORMATION

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with HIPAA and privacy policies as required.

EEO STATEMENT

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

ACCOMMODATION REQUESTS

For accommodation requests, please contact HR Services Online at [e-mail].

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