Patient Access Coordinator I

Socket.dev; Barrington (IL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid holidays

Job summary

Illinois Bone and Joint Institute, LLC is seeking a Patient Access Coordinator I to manage day-to-day call center operations and provide high-quality customer service to patients and families. The role involves greeting callers, answering questions, scheduling appointments, and updating insurance information.

The position requires at least one year in a customer service role (medical office experience a plus) and basic computer skills; Epic EHR experience is preferred.

Qualifications

• Minimum one year in a customer service role.
• Medical office experience a plus.
• Epic EHR experience preferred.

Responsibilities

• Handle high-volume calls through the switchboard.
• Greet callers compassionately and professionally.
• Assist patients and family with information and scheduling.
• Relay messages to appropriate staff and escalate as needed.
• Update patients' insurance and demographic information.
• Schedule office visits and procedures.
• Adhere to provider scheduling protocols.

Skills

Customer service

Communication

Multi-tasking

Phone etiquette

Data entry

Education

High school diploma

Tools

Epic EHR

Microsoft Office

Job description

Description

Job Title: Patient Access Coordinator I

Job Description

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago.

Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Summary

The Patient Access Coordinator I is responsible for the day-to-day activities at the Call Center to facilitate efficient operations and provide a high quality customer service experience to all callers.

Responsibilities

• Duties and responsibilities include, but are not limited to:
• Placing, receiving and routing a high volume of calls through the switchboard.
• Greeting callers in a compassionate, congenial and professional manner.
• Providing assistance to patients and family members, answering questions and supplying accurate and up-to-date information to callers.
• Relaying messages or transferring calls to appropriate staff in response to patient’s requests.
• Paging physicians and/or clinical staff with emergencies.
• Assisting callers in scheduling appointments according to each provider's individual protocol requirements.
• Following established insurance protocols to ensure patient insurance plan is accepted by the scheduled provider
• Updating patients insurance and demographic information
• Scheduling patients for office visits and office procedures
• Rescheduling appointments per request by patients or physicians
• Transferring calls to and from the answering service.
• Retrieving messages from the group message mailbox and answering service; following through on calls to completion.
• Escalating patient complaints to a Patient Access Coordinator II, Call
• Center Manager or other appropriate manager as needed.
• Adhering to the assigned work schedule; being ready to work at the scheduled time.
• Maintaining knowledge of:
• Each physician’s specialty and scheduling preferences.
• PhoneTree; automated confirmation and cancellation of clinic calls.
• IBJI locations, physicians, and the services provided at each facility.
• The telephone system and answering service functions.
• Completing other comparable duties and assignments as directed.
• Assisting in maintaining a clean and safe work environment.
• Maintain a clean and safe work environment.
• Other duties as assigned.

Requirements

Requirements

Education

• High school diploma or equivalent required

Certifications/Licensure

• Not applicable

Experience

• Minimum one year experience in customer service role (medical office experience is a plus)
• EHR experience with Epic experience preferred

Technical Skills

• Possess good working knowledge of Microsoft Office, Windows-based computer applications

Soft Skills

• Must possess outstanding customer service skills and be detail oriented
• Must have a pleasant voice and a clear manner of speaking
• Proven professional written and verbal communication
• Develop and maintain positive working relationships
• Able to multi-task and work in a fast-paced environment
• Ability to explain an extensive variety of instructions, collect data, establish facts and draw valid conclusions

Physical Requirements

• Stand or sit for extended periods of time
• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries,
• sitting for extended periods of time and viewing a computer monitor.

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.