Patient Access Coordinator-Float, Frazier Rehab, Part-time, 8a-430p

University Medical Center, Inc.; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

University Medical Center, Inc. is seeking a Patient Access Coordinator to oversee patient registration, referrals, precertification, and insurance verification.

This role ensures accurate front-end operations and strong customer service, supporting financial goals and compliant patient interactions. The ideal candidate will have at least two years of patient access experience, be dependable and a strong team player with excellent communication and multitasking abilities, capable of working in a

Qualifications

• Two years of relevant patient access experience.
• Must be dependable, professional and a team player.
• Strong oral and written communication skills required.

Responsibilities

• Oversee patient registration workflow to support cash flow and referrals.
• Handle insurance verifications, precertifications and pre-authorizations.
• Manage co-pay collections and patient/customer service functions.
• Train and guide front-end staff on processes and compliance.
• Ensure accurate registrations and adherence to policies and third-party payer requirements.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Problem solving

Education

High School Diploma or equivalent

Job description

Primary Location: Frazier Rehab Institute - UMC Address: 220 Abraham Flexner Way Louisville, KY 40202 Shift: First Shift (United States of America)

Job Description Summary: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals- UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description: The Patient Access Coordinator is responsible for oversight of revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions and training pertaining to front end operations to ensure financial goals are met. Completes and evaluates Patient Access functions and creates the first impression of UMC’s services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.

Essential Functions

• Maintain and oversee planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists.
• Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations.
• Develops, monitors and trends Key Performance Indicators for Patient Access and reports findings to the senior management.
• Facilitate communication between departments and PA management regarding issues of front end operations.
• Monitors service volume, referral activities and timeliness and plans staff accordingly.
• Assist in develop and implementation of goals and objectives for front end operations that support the mission of University Medical Center and communicate goals to staff.
• Develop resource materials and guides to be used by staff.
• Ensure compliance with established policies and procedures of University Medical Center, the employees, regulatory agencies and third-party payers.
• Leads and directs the work of others.
• Trains, motivates and coaches staff.
• Monitor QA results and identifies training opportunities or other solutions to address needs.
• Establishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organization.
• Fill in for other Patient Access team members during lunch or absences as needed.
• Participates in the on-call weekend coverage rotation.
• Assist with projects as directed by Senior Management.
• Attend Department and Team meetings as required.
• Monitors staff to ensure they are portraying excellent customer service.
• Performs other duties as assigned.
• Contributes to the accomplishment of department and hospital objectives.
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.

Shift Requirements

• Infrequently
• Sometimes
• Often
• n/a (exempt position)

Other Functions: Maintains compliance with all company policies, procedures and standards of conduct Complies with HIPAA privacy and security requirements to maintain confidentiality at all times Performs other duties as assigned

Additional Job Description

Education: High School Diploma or equivalent (required)

Experience: Two years of relevant patient access experience (required)

Job Competency: Knowledge, Skills, and Abilities critical to this role: Must be dependable, professional and a team player Critical thinking skills Solid oral and written communication skills Ability to multi-task and be flexible with job demands Energetic, motivated individual that connects well with people Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.

Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times Maintains confidentiality and protects sensitive data at all times Adheres to organizational and department specific safety standards and guidelines Works collaboratively and supports efforts of team members Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members-physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. Please login into Workday and search for Job Hub.