Patient Access Coordinator

Fred Hutch; Seattle (WA); Hybrid; USD 54,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Flexible spending accounts

Retirement plan

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Parental leave

Job summary

Fred Hutchinson Cancer Center in Seattle, WA is seeking a Patient Access Coordinator to join the care service team. The role acts as a liaison for patients, families, and care providers, facilitating check-in and scheduling with heavy use of multiple computer systems.

This full-time hybrid position supports the department, requires empathy, attention to detail, and the ability to manage complex, time-sensitive tasks in a busy healthcare setting.

Qualifications

• High school graduate or equivalent.
• Minimum one year of relevant experience.
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
• Ability to work in a high pressure, time-sensitive health care environment.
• Demonstrated empathy and active listening in patient interactions.
• Ability to use computer programs and email in a business setting.
• Clear verbal and written communication.

Responsibilities

• Coordinate with clinical staff to direct and monitor patient location and flow.
• Greet and check in patients using the scheduling system.
• Assist patients, families and providers, addressing questions and coordinating care.
• Communicate with providers and staff about patient needs and treatment schedules.
• Identify emergencies and initiate appropriate code procedures.
• Utilize the EMR and scheduling systems to verify insurance and authorization details.
• Support department operations and participate in cross-coverage or special projects.

Skills

Active listening

Communication skills

Attention to detail

Independent work

Education

High school diploma

Bachelor's degree

Tools

EMR system

Automated scheduling system

Job description

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Access Coordinator is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other Fred Hutch departments. The role uses critical thinking skills to facilitate the patient check in process and scheduling requests through heavy use of multiple computer systems.

This is a full time hybrid position. The schedule is Monday-Friday.

Responsibilities

• Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location
• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Works closely with patients, families, visitors, providers andstaff to identify needs, answer questions, resolve problems, provide information and follow up.
• Communicates with providers (physicians, therapists, etc.) technologists, schedulers and nurses regarding the patient's needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
• Recognizes emergency situations and initiates correct code procedures.
• Manages and prioritizes scheduling requests.
• Schedules patients’ surveillance appointments, laboratory services, imaging studies, and return-to-clinic visits.
• Schedules Same-Day lab appointments as needed
• Assembles and distributes appropriate paperwork to patients and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Recognizes emergency situations and initiates correct code procedures.
• Utilize the Electronic Medical Record (EMR) system to verify patient insurance coverage, authorization status, and referral requirements, ensuring all necessary approvals are current and in place prior to their appointment date.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff

Required

Qualifications

• High school graduate or equivalent
• Minimum one year of relevant experience.
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
• Ability to work in a high pressure, time-sensitive, and complex health care environment.
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
• Ability to use a mouse, navigate computer programs, and use email in a business setting.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred

• Bachelor's degree (BA or BS)
• Previous medical office/hospital experience coordinating physician appointments and patient services preferred.
• Familiarity with medical terminology
• Bilingual skills
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system

The hourly pay range for this position is from $26.36 to $37.54 and pay offered will be based on experience and qualifications.

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

• medical/vision
• dental
• flexible spending accounts
• life
• disability
• retirement
• family life support
• employee assistance program
• onsite health clinic
• tuition reimbursement
• paid vacation (12-22 days per year)
• paid sick leave (12-25 days per year)
• paid holidays (13 days per year)
• paid parental leave (up to 4 weeks)

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.