Patient Access Coordinator

Socket.dev; Saint Joseph (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Holidays

PTO (Vacation & Sick)

Medical benefits

401k plan

Parental leave

Referral bonus

Mentorship program

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient and staff experience at the clinic. You will greet patients, verify demographics and insurance, handle payments, and assist with scheduling and records.

The ideal candidate brings strong communication skills, computer proficiency, and a patient-centered approach. This on-site role emphasizes teamwork across the clinic and administrative support for revenue cycle management.

Qualifications

• High school diploma or equivalent required.
• Customer service/front office experience preferred.
• Must have or be eligible for a valid driver's license.

Responsibilities

• Greet and assist patients, manage front desk inquiries.
• Verify demographics and insurance during check-in.
• Process payments at the front desk.
• Schedule follow-up appointments and care plans.
• Support clinic services and patient experience programs.
• Collaborate with RCM team to obtain patient info.
• Maintain electronic health records.

Skills

Customer service

Front desk

Communication skills

Computer proficiency

Education

High school diploma

Tools

Windows-based software

Job description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency.

Your Impact

• Patient Reception:Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Patient Intake:Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Financial Transactions:Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Appointment Scheduling:Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support:Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance:Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance:Ensure accurate and complete electronic health records for all patients.

Minimum Qualifications

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship.All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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