Patient Access Coordinator

PT Solutions Physical Therapy; Plano (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Professional development

Career progression

PTO and Sick Leave or EIB accrual

Endurance race entry reimbursement

Job summary

PT Solutions Physical Therapy in Plano, Texas is hiring a Patient Access Coordinator to be the first point of contact, handling check-in/check-out, payments, and documentation to ensure a smooth clinic experience. The role supports front desk operations, EMR documentation, scheduling, and HIPAA compliance, with opportunities for professional development, PTO, and incentives within a nationwide PT practice.

This position offers full-time hours, competitive pay $19–$22 per hour, and a path for

Qualifications

• Strong communication and customer service abilities.
• Ability to multitask and prioritize in a busy clinic.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibilities.
• Proficiency with MS Office and multiple software systems.
• Professional, empathetic, patient-centered approach.
• Follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Work independently and as part of a team.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-ups.
• Handle payments, explain financial responsibilities, maintain daily records.
• Support clinic operations: phones, schedules, referrals, EMR documentation.
• Deliver a positive patient experience and address questions professionally.
• Ensure HIPAA compliance and accurate documentation.
• Collaborate with therapists and teams to coordinate care.
• Assist with operations, special projects, and coverage as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

MS Office

EMR systems

Teamwork

Problem solving

Education

High School Diploma

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

Job Overview & Responsibilities

Why Join PT Solutions?At PT Solutions Physical Therapy, we are more than just a private practice—we are a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.

In this role, you will serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You will play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you are passionate about helping others and ready to grow in a supportive, forward-thinking organization-this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!

Clinic Location: Could be for any clinic in this region

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your Responsibilities as a Patient Access Coordinator

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Qualifications & Pay Range

Required Skills & Abilities

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).

• 1-2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Schedule

• Full Time, 40 hours/wk

Compensation

Pay Range: $19-22/hr per hour (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Company Overview

Expanding Access to Quality Care

At PT Solutions, we are more than colleagues; we are a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopaedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let's go further together and transform care.Join the #PTSLife today!

To see what #PTSLife is like, visitInstagram,Facebook,andLinkedIn.