Patient Access Coordinator

capitalhealth; Pennington (NJ); On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Dental Plan

Vision Plan

Job summary

Capital Health is seeking a knowledgeable Patient Access trainer and liaison to support operations and revenue cycle improvements. You will collaborate with the finance billing team and department directors to resolve registration issues, monitor quality, and help implement staff training for new projects.

The role requires strong communication, adherence to policies, and the ability to manage multiple tasks while maintaining budget and service standards.

Qualifications

• High school diploma or equivalent.
• Four years of Health Access or patient registration experience in a healthcare environment.
• Strong verbal and written communication and customer service skills.
• Knowledge of government regulations and audits.
• Proficiency with Microsoft Office.

Responsibilities

• Support Operations Manager/Director for special projects and tasks.
• Liaise with billing, directors and managers to resolve revenue cycle registration issues.
• Analyze and distribute work to quality staff and monitor productivity.
• Support performance improvement initiatives and training for staff.
• Communicate effectively with the patient access team and other departments.
• Ensure staffing plans, payroll and scheduling stay within budget.
• Participate in interviewing, hiring and training new employees.
• Perform probationary and annual staff evaluations.

Skills

Verbal communication

Written communication

Customer service

Government regulations

Audits

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Position Overview

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range: $29.86 - $39.03

Scheduled Weekly Hours: 40

SUMMARY (Basic Purpose of the Job):

Collaborates with Director of Patient Access to develop, implement and monitor staff department education, and training of new projects. Acts as a liaison for Patient Access with finance billing department, Director, and Managers to resolve registration issues related to revenue cycle. Oversees areas of responsibility to meet department goals while maintaining budget integrity. Adheres to department and administrative procedures and guidelines to maintain compliance and ensure quality. Communicates effectively and works collaboratively with other with other departments to improve shared work processes. Utilizes standards, guidelines, and written procedures for performing patient access functions.

MINIMUM REQUIREMENTS

• Education: High school diploma or equivalent.
• Experience: Four years Health Access or patient registration experience in a healthcare environment, to include Patient Access Quality Specialist and training experience preferred.
• Knowledge and Skills : Excellent verbal and written communication skills. Strong customer service skills. Knowledge of government regulations. Previous experience with audits required.
• Special Training: Knowledge of Microsoft Office.
• Mental, Behavioral and Emotional Abilities : Ability to manage multiple tasks simultaneously and ability to change priorities when necessary to meet deadlines. Demonstrates good judgment as well as excellent attention to detail

ESSENTIAL FUNCTIONS:

• Provides support to Operations Manager/Director in meeting requirements for special projects and tasks, as measured by reports and observation.
• Serves as liaison for Patient Access with billing department, in addition to directors and managers, to resolve registration issues related to revenue cycle.
• Analyzes and distributes work to quality specialist. Monitors and measures quality and productivity by reports to ensure that department goals and standards are met.
• Supports department performance improvement initiatives. Engages in activities and training to meet department's goals and standards.
• Communicates effectively with patient access team members and other departments and is open to feedback and suggestions in order to identify opportunities for improvement.
• Adheres to Capital Health's attendance policy as well as interdepartmental policies and procedures.
• Ensures responsibility for schedule, payroll, and maintenance of appropriate staffing levels while adhering to budget.
• Monitors and facilitates departmental specific staff training and education for new hires and incumbents, as measured by reports. Assists with interviewing, hiring, and training of new employees as well as plans.
• Assigns and directs workloads, addresses complaints, and resolves problems on a timely basis.
• Works in conjunction with director to set staff goals and monitor staff productivity.
• Performs all probationary and annual staff evaluations on or before due date, as measured by reports.
• Trains new and existing staff as required. Provides counseling and feedback for any performance issues.
• Assists with accurate data collection in support of quality performance improvement initiatives.
• Supports the culture of organization and participates in any meetings planned to meet these objectives.
• Provides staff coverage as a registrar, coordinator, team leader, as needed.
• Performs other duties as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequent physical demands include: Walking
• Occasional physical demands include: Sitting
• Continuous physical demands include:
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 5 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

This position is eligible for the following benefits:

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan