Patient Access Coordinator

Hanger; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays & 4 floating/

PTO incl. Vacation and Sick time

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Parental Bonding Leave

Job summary

Hanger is seeking a front desk Patient Care Center coordinator to deliver exceptional patient experiences and coordinate front office activities. You will gather patient and insurance information, verify benefits and maintain secure records.

Key duties include handling calls, scheduling, collecting co-pays, and supporting reimbursement processes while upholding HIPAA and company policies. Join a team focused on accurate documentation and patient-first service.

Qualifications

• High school diploma or equivalent.
• Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment.
• Preferred minimum two to four years of customer service, administrative, or related experience; experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.
• A minimum score of 70 on the Talent Bullseye assessment is required.

Responsibilities

• Provide the highest level of customer service to patients, fellow employees and referral sources.
• Counsel patients regarding their financial responsibility once benefits have been verified.
• Obtain all co-payments and over-the-counter cash when applicable; complete cash receipts per guidelines.
• Maintain accurate and complete patient files, ensuring compliance with Hanger policies and HIPAA rules.
• Assist with scheduling clinician schedules to ensure proper coverage of patient appointments.
• Process referrals/authorizations/prescriptions to ensure complete and timely information.

Skills

Interpersonal skills

Oral and written communication

Customer service

Receptionist duties

Education

High school diploma

Tools

Windows-based software

Email

Job description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs. Maintain excellent customer service relationships with patients and referral sources.

Your Impact

• Provide the highest level of customer service is provided to patients, fellow employees and referral sources.
• Provide counseling to patients advising them of their financial responsibility once benefits have been verified.
• Obtain all co-payments and over-the counter cash when applicable. Complete cash receipts per guidelines.
• Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
• Ensure the privacy and security of protected health information per HIPAA rules.
• Assist with patient follow-up as directed.
• Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
• Comply with the system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits.
• Enter patient demographics and insurance verifications as appropriate.
• Efficiently manage multiple phone lines.
• Record written documentation that is clear, concise and accurate.
• File all patient charts and other documentation, following established guidelines.
• Coordinate scheduling of clinician schedules to ensure proper coverage of patient appointments and out-of-office calls.
• Process and monitor referrals/authorizations/prescriptions to ensure complete and final information is received in a timely manner.
• Perform other duties or special projects as assigned.

Minimum Qualifications

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.
• Preferred minimum two to four years of customer service, administrative, or related experience required. Experience in a receptionist position or experience with medical front office procedures preferred.
• A minimum score of 70 on the Talent Bullseye assessment completed as part of Hanger’s selection process is required.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship.All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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