Patient Access Coordinator

Hanger; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading provider of orthotic and prosthetic services in Kansas City is seeking a Receptionist to manage front office operations, assist patients, and handle administrative duties. This role requires strong communication skills and a high school diploma. The ideal candidate will have some customer service experience and a keen ability to work with handicapped individuals. The successful hire will enjoy competitive compensation and benefits including medical, dental, and a retirement plan.

Benefits

Competitive Compensation Packages

Paid National Holidays

Paid Time Off including Vacation and Sick time

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave

Generous Employee Referral Bonus Program

Qualifications

• Less than one year of customer service experience required.
• Experience in a receptionist position preferred.
• Must have, or be eligible to obtain, a valid driver's license.

Responsibilities

• Greet and assist patients at the front desk.
• Verify and update patient details during check-in.
• Collect patient payments at the front desk.

Skills

Strong communication skills

Ability to work with handicapped individuals

Interpersonal skills

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products, and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services, and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency.

Your Impact

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Minimum Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined in Hanger's Motor Vehicle Safety Policy and Procedures.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process.

Additional Success Factors

• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.

Understanding of Alpha filing system

• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
• Ability to use a computer, including Windows-based software and email.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program

Mentorship Programs- Mentor and Mentee

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.