Patient Access Concierge (Remote): Experienced

Abax Health; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Disability (Short & Long-term)

AD&D Insurance

Paid Holidays

Flexible Time Off

Employee Referral Bonus

Job summary

Abax Health is seeking a Patient Access Concierge to independently manage patient registration, insurance verification, scheduling, and prior authorizations from a remote U.S. location.

You will resolve advanced access issues, mentor teammates, and support workflows to improve efficiency while delivering excellent service. The role emphasizes HIPAA-compliant documentation, cross-functional collaboration with providers and carriers, and the ability to adapt to changing payer requirements in a

Qualifications

• High School Diploma or GED required.
• 1–4 years in Patient Access, Medical Scheduling, Registration, or related healthcare experience.

Responsibilities

• Assist with patient registration, insurance verification, scheduling, and prior authorizations.
• Serve as a resource to patients, providers, clients, and teammates for complex insurance and scheduling questions.
• Maintain accurate documentation within all systems and ensure HIPAA compliance.

Skills

Customer service

Communication

Organizational skills

Problem solving

Multitasking

Remote work readiness

Interpersonal skills

Education

High School Diploma or GED

Tools

Epic

Cerner

Microsoft Office

Job description

Location: United States | Remote

Summary

The Patient Access Concierge independently manages a broader range of patient access activities, including patient registration, insurance verification, appointment scheduling, and prior authorizations, with minimal oversight.

You will serve as a knowledgeable resource for patients, providers, clients, and newer team members, resolving more advanced insurance and scheduling issues and helping spot opportunities to improve workflows. This role suits someone who has mastered the fundamentals and is ready to work with greater independence, take on more complex cases, and begin informally mentoring others.

Responsibilities

Patient Registration

• Accurately collect, verify, andmaintainpatient demographic, insurance, and clinical information.
• Review patient accounts for completeness and resolve registration discrepancies prior to scheduled services.
• Ensureall required documentation is complete and accurately recorded.

Insurance Verification and Prior Authorizations

• Verify insurance eligibility, benefits, referrals, and authorization requirements across a variety of payer types.
• Obtain, monitor, and document prior authorizations and referrals while ensuring payer requirements are met.
• Investigate and resolve complex insurance eligibility, authorization, and coverage issues independently.
• Communicate authorization requirements,financial responsibility, andcoverageconcerns to patients, providers, and internal stakeholders.

Scheduling and Customer Service

• Schedule, reschedule, and coordinate appointments while following client and provider scheduling guidelines.
• Serve as a point of contact for escalated patient, provider, and client inquiries.
• Deliver exceptional customer service while resolving complex scheduling and patient access issues.
• Build collaborative relationships with provider offices, insurance carriers, and internal departments to supporttimelypatient care.

Documentation and Compliance

• Maintain complete,accurate, andtimelydocumentation within all assigned systems.
• Ensure compliance with HIPAA, client requirements, payer guidelines, and organizational policies.
• Identifydocumentation or workflow issues and takeappropriate correctiveaction.

Operational Excellence

• Meet and exceed established productivity, quality, attendance, and service expectations, along with all other relevant team metrics.
• Assistwith onboarding and training of new team members by sharing knowledge and best practices.
• Identifyworkflow inefficiencies and recommend process improvements that enhance operational performance.
• Adapt to changing payer requirements, client expectations, and operational priorities.
• Participate in departmental meetings, quality initiatives, and continuous improvement efforts.
• Perform other duties as assigned.

Qualifications and Experience

• High School Diploma or GEDrequired.
• One to four years of Patient Access, Medical Scheduling, Registration, or related healthcare experiencerequired.
• Demonstrated ability to independently verify insurance eligibility, obtain prior authorizations, and manage appointment scheduling.
• Experience resolving moderately complex insurance, authorization, or patient access issues with minimal guidance.
• Experience using electronic medical record (EMR) systems such as Epic or Cerner preferred.
• Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans.
• Excellent customer service, communication, organizational, andproblem solvingskills.
• Proficiencywith Microsoft Office andweb basedhealthcare applications.
• Ability to manage multiple priorities whilemaintaininga high levelof accuracy and professionalism.
• Ability to work independently in a remote environment with limitedday to dayoversight.

Physical Demands and Working Conditions

• Fully remote, U.S. based position.
• Requires reliablehigh speedinternet and a private, quiet, and focused workspace that protects patient confidentiality.
• Prolonged sitting while working at a computer and using a telephone or headset.
• Clear, professional communication with patients, providers, and colleagues in every interaction.
• High volume of calls and inquiries, including phone-based communication for up to 8 hours per day.
• Frequent typing and data entry across multiple software applications.
• Continuous communication with patients, providers, insurance carriers, clients, and internal team members.
• Occasional overtime may berequiredbased on business needs.

Benefits

• FLSA Classification: Non-Exempt
• Benefits Offered:
  • Employer sponsored Medical, Dental & Vision
  • Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
  • Flexible Time Off Plan & Paid Holidays
  • Employee Referral Bonus