Patient Access Associate Specialist- Part Time

ensemblehp; Richmond (VA); Vor Ort; USD 23.000 - 25.000; Vollzeit

Benefits dieser Stelle

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Zusammenfassung

Ensemble is seeking an entry level Patient Access staff member to join on-site at Bon Secours - Richmond Community Hospital in Richmond, VA. The role offers a starting pay of $17.00 to $18.15 per hour depending on experience and includes bonus incentives, certifications, tuition reimbursement, and comprehensive benefits.

Responsibilities include pre-registration, eligibility checks, ABN software usage, and delivering compassionate customer service to patients and families while meeting POS goals.

Qualifikationen

• High School Diploma or GED required.
• CRCR Certification (Certified Revenue Cycle Representative) within 9 months of hire, company paid.
• 1+ years of customer service experience.

Aufgaben

• Patient Access staff are responsible for assigning accurate MRNs and completing compliance checks while delivering excellent customer service (Press Ganey measured).
• Operate the telephone switchboard to relay calls as applicable.
• Adhere to policies and provide compassionate customer service in each interaction.
• Patient Access staff will be held accountable for point of service goals as assigned.
• Pre-registration of patient accounts including demography, insurance, and financial responsibilities including payment plan options.
• Explain consent forms and distribute patient education documents such as Medicare/Tricare notices and other forms.

Kenntnisse

Customer service

Ausbildung

High School Diploma/GED

Jobbeschreibung

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

This position pays between $17.00 - $18.15 based on experience

This position is an onsite role and candidates must be able to work on-site at Bon Secours - Richmond Community Hospital in Richmond, VA

Job Responsibilities:

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
• Patient Access staff will be held accountable for point of service goals as assigned.
• Patient Access staff are responsible for pre-registration of patient accounts before patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
• The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian and obtains necessary signatures and the witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
• Reviews eligibility responses in the insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into the system to support (POS) Point of Service Collections and billing processes to assist with a clean claim rate.
• Responsible for accurately screening medical necessity using the Advance Beneficiary Notice (ABN) software to inform Medicare patients of potential non-payment of tests by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.
• Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurately, and on time to meet audit standards and provides statistical data to Patient Access leadership.

Required Qualifications

• High School Diploma/GED Required
• CRCR Certification (Certified Revenue Cycle Representative) Required within 9 months of hire (Company Paid)

Experience We Love:

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Join an award-winning company

Five-time winner of "Best in KLAS" 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for H