Patient Access Associate Specialist - Part-time

Ensemble Health Partners; Charleston (SC); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking a Patient Access Specialist for a part-time, on-site role at RSFH - BSSF Hospital in Charleston, SC. You will perform essential patient access tasks with a focus on accuracy, compliance, and excellent service.

Ideal candidates have 1+ year of customer service experience, are curious, and open to AI-enabled process improvements. Paid certifications, tuition reimbursement, and comprehensive benefits are offered.

Qualifications

• 1+ years of customer service experience.
• Must be inquisitive and open to innovation including AI to improve processes and experiences.

Responsibilities

• Assign accurate MRNs.
• Perform medical necessity and compliance checks.
• Provide patient instructions and collect insurance information.
• Receive and process physician orders and use overlay tools to ensure service quality.

Skills

Customer service

Curiosity/innovation mindset

Education

High School Diploma/GED

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

This position pays between $17.00 or higher based on experience.

This Part-time position is an onsite role, and candidates must be able to work on-site at RSFH - BSSF Hospital, Charleston, SC.

We are searching for the next Patient Access Specialist champion.

Job Responsibilities:

• Assign accurate MRNs
• Complete medical necessity / compliance checks
• Provide proper patient instructions
• Collect insurance information
• Receive and process physician orders
• Utilize an overlay tool while providing excellent customer service as measured by Press Ganey
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable
• Adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion
• Accountable for point of service goals as assigned
• Utilize quality auditing and reporting systems to ensure accounts are corrected
• Conduct audits of accounts and ensure all forms are completed accurately, timely to meet audit standards and provide statistical data to Patient Access leadership
• Responsible for the pre-registration of patient accounts prior to patient visits
• Inbound and outbound calling to obtain demographic, insurance, and other patient information including patient financial liabilities and collect point of service collections as well as past due balances including payment plan options
• Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures and witness’s name
• Explain and distribute patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services
• Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code, enter benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate
• Accurately screen medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribute the ABN as appropriate
• Distribute and document other designated forms and pamphlets

Experience:

1+ years of customer service experience. Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Minimum Education:

High School Diploma/GED

Required Certifications:

CRCR Required within 9 months of hire (Company Paid)

Join an award-winning company:

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Innovation Work-Life Flexibility Leadership Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

Associate Benefits:

• We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Culture:

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth:

• We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition:

• We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Equal Employment Opportunity and Diversity:

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Location Requirements:

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Accommodation:

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

Pay Transparency:

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

We believe we foster an environment where talented individuals can excel and shine.

Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.