Patient Access Associate

OSF HealthCare; Dixon, Northern (IL, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Dixon, IL seeks a Patient Access Associate to ensure complete and accurate patient records, verify demographics and insurance, and explain financial responsibilities at registration. The role emphasizes outstanding patient service and precise data entry.

This full-time, Monday–Friday position requires strong communication, problem-solving, and Microsoft Office skills to navigate a multi-payer environment while delivering a positive first impression of OSF.

Qualifications

• High school diploma or GED required.
• 1 year in an office clerical setting or customer service environment.
• Working knowledge of standard Microsoft Office applications and website navigation.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, and guarantor information.
• Explain services, financial responsibilities, and expectations to patients in person or over the phone.
• Demonstrate strong problem-solving, deductive reasoning, and communication to resolve multi-payer registration issues.

Skills

Customer service

Office clerical experience

Microsoft Office

Oral and written communication

Problem solving

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Overview

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

This job is located in Dixon,IL

Monday-Friday 8:30am-5pm

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.