Patient Access Assistant I - ENT Lancaster - Days

WellSpan Health; Lancaster (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

PTO

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health in Lancaster, PA, seeks a courteous front desk specialist to support patient access and financial services. Under supervision, you will collect deposits, verify insurance, gather demographic information, and schedule referrals or appointments.

You will handle payments at the kiosk, reconcile daily cash, respond to billing questions, and aid with process improvements while maintaining privacy, accuracy and teamwork in a busy medical office.

Qualifications

• High School Diploma or GED is required.
• Diploma or post‑high school vocational training in a medical/administrative or business field preferred.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information.
• Explains financial requirements and collects deposits or deductibles; explains insurance coverages and precertification requirements.
• Collects and reviews registrations for accurate information in systems.
• Schedules patient appointments and handles referrals/preauthorization/test instructions.
• Manages check-in/check-out processes and processes payments at the kiosk; issues receipts.

Skills

Excellent communication

Interpersonal skills

Medical office operations

Computer skills

Education

High School Diploma or GED

Vocational training in medical/administrative/business

Tools

Kiosk payment system

Job description

JOB DESCRIPTION

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.

General Summary

JOB DESCRIPTION

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.

Responsibilities

Duties and Responsibilities

Essential Functions

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.

Common Expectations

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
• Prepares and maintains records of patient charges.
• Maintains department records, reports and files.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Participates in educational programs and in-service meetings.
• Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
• Proactively approach and greet all guests with a warm and personal greeting.

Required For All Jobs

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED Required
• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred

Work Experience

• Less than 1 year 3 - 6 months front desk or physician office experience Required

Courses And Training

• Customer Service and Safety Reporting Training within 90 days Required and
• Introduction to Medical terminology within 180 days Required and
• Insurance and Compliance Training within 1 year Required

Knowledge, Skills, And Abilities

• Excellent communication and interpersonal skills.
• Knowledge of medical office operations to include reception, billing and insurance and general office skills.
• Computer skills.

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.