Patient Access Advocate, PRN, 9mile

Intuitive Health; Pensacola (FL); On-site; USD 22,000 - 25,000; Part time

Job summary

Intuitive Health is seeking a PRN Patient Access Advocate for the Pensacola, FL location. The role involves greeting patients, registering information, verifying insurance, and collecting payments while maintaining a welcoming environment.

The ideal candidate will have prior experience in patient access, strong customer service skills, and the ability to multitask in a healthcare setting. This non-exempt position requires flexible scheduling and a commitment to patient satisfaction.

Qualifications

• High school diploma or GED required.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and ability to learn new systems.
• Ability to multitask in a fast-paced healthcare environment.

Responsibilities

• Greet patients in a friendly, courteous, and professional manner in person and over the phone.
• Check patients in and out and verify demographics and insurance information.
• Perform visit closure activities including collecting payment and necessary follow-up tasks.
• Verify insurance eligibility and benefits; collect copayments and deductibles.
• Maintain patient files and navigate the electronic health record system.
• Provide wayfinding and general information to patients and visitors.
• Follow HIPAA policies and company procedures.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

HIPAA basics

Education

High school diploma or GED

Tools

EMR/EHR

Online verification systems

Job description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About Baptist Health Care

Baptist Health Care is a community-owned, not-for-profit health care organization based in northwest Florida that is committed to helping people throughout life's journey. Baptist continuously strives to be a national leader in quality and service, and the organization includes three hospitals, four medical parks, Andrews Institute for Orthopedic & Sports Medicine and a large network of primary care and specialty physicians.

Job Description

PRN DAYS 7A-7P

Position is location at 123 Baptist Way, Pensacola, FL

The ideal candidate would have some experience with patient registration and insurance verification within a healthcare facility.

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record database, and performing general clerical duties. In this position, it is imperative that you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. The ability to multitask is a must.

The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments, and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities, including collecting payment, and any needed follow-up activities required.

The Patient Access Advocate provides the highest level of customer service to patients/family at the time of service through registration interactions, as well as providing wayfinding to patients and/or visitors.

• Greet patients in a friendly, courteous, and professional manner in both in-person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment, and any follow-up activities that may be necessary for patient care.
• Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, and deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Creating and maintaining patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Confirm all paperwork is filled out correctly.
• Make sure the front desk, waiting room area, and children's play area are always clean and presentable.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Preferred Qualifications

• One (1) year of customer service experience.
• Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
• Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

PHYSICAL DEMANDS

This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

WORK ENVIRONMENT

This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators, and filing cabinets, and has moderate noise exposure.

POSITION TYPE/EXPECTED HOURS OF WORK

Non-exempt. Incumbent will be scheduled based on operational need. Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.