Patient Access Advocate PresNow

Presbyterian Healthcare Services; Isleta (NM); On-site; USD 46,878,000 - 69,514,000; Part time

Benefits offered by this job

Comprehensive benefits package

Wellness rewards program

Smoke-free campus

Job summary

Presbyterian Healthcare Services in Albuquerque, NM is hiring a Patient Access Advocate I to register patient accounts, verify insurance, and collect at the point of service for scheduled and unscheduled visits. You will ensure accurate data in the ADT system and assist with patient wayfinding.

This PRN role requires basic Medicare knowledge, EPIC proficiency, and strong customer service skills to support patients during registration and billing interactions.

Qualifications

• High school diploma or GED required; CHAA/CHAM preferred.
• Experience in healthcare or strong customer service background.
• Basic understanding of insurance terminology and billing codes.

Responsibilities

• Register patient accounts and verify insurance details at time of service.
• Educate patients on benefits, liabilities, and out-of-pocket costs.
• Ensure accounts are financially cleared and documented in ADT system.
• Provide exceptional customer service and de-escalate when needed.
• Navigate patients and visitors with clear directions and support.

Skills

Customer service

Communication

De-escalation

Conflict resolution

Attention to detail

Education

High school diploma/GED

CHAA/CHAM certification preferred

Tools

EPIC

Microsoft Office

Job description

Location Address:

3436 Isleta Blvd SWAlbuquerque, NM 87105-5837

Compensation Pay Range:

Minimum Offer $16.36Maximum Offer $24.26Now Hiring: Patient Access Advocate PresNow

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Access Advocate - PRESNow

The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.Type of Opportunity: PRNJob Exempt: NoJob is based: PRESNow 24/7 Urgent and Emergency Care - IsletaWork Shift: Varied Days and Hours (United States of America)

Responsibilities:

• Customer Service and Caring Practices:
• Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• \Implement PROMISE and CARES behaviors in every encounter.
• Educates patients for whom they speak regarding insurance benefits and liabilities.
• Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters

Qualifications:

• High school diploma/GED
• 6 months experience in healthcare setting or 1 year customer service background.
• Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
• CHAA, CHAM or other industry equivalent certification preferred
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
• Requires basic understanding of registration and healthcare.
• Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
• Knowledge in Microsoft Office Products.
• Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class.
  

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian’s Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers’ markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state’s largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We’re Determined to Support New Mexico’s Well-Being | Presbyterian Healthcare Services