Patient Access Advocate, Full-time Mid shift

Intuitive-Health; Hilton Head Island (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate for full-time mid-shift to welcome patients, register visits, verify insurance, collect payments, and support front desk operations.

You will handle phone inquiries, maintain accurate records, and assist clinical staff to ensure smooth patient flow in a fast-paced ambulatory care environment.

Qualifications

• High school diploma or GED is required.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Office equipment

Education

High school diploma or GED

Tools

EMR/EHR systems

Job description

Patient Access Advocate, Full-time Mid shift

• Full-time

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

Beaufort Memorialis a not-for-profit regional health system serving Beaufort County and the surrounding Lowcountry region of South Carolina. Founded in 1944, its flagship facility, Beaufort Memorial Hospital, is the largest acute-care hospital between Savannah, Georgia, and Charleston, South Carolina, offering a broad range of inpatient and outpatient services that include primary care, specialty care, surgical services, cancer care, orthopedics, and more.

Trusted emergency and urgent care, all in one place, coming Fall 2026! Patients single destination for both urgent and emergent needs.

JOB SUMMARY

The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.

POSITION RESPONSIBILITIES

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

COMPETENCIES

• Customer service focus and strong communication skills.
• Professionalism, tact, and teamwork.
• Flexibility and ability to manage multiple tasks.
• Basic technical and computer literacy (Microsoft Office, office equipment, patient management systems).
• Organization and time management

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for own transportation.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS

Regularly required to sit, stand, walk, talk, and listen. Use of hands for typing, filing, and handling office equipment. Occasionally lift or move objects up to 25 pounds. Ability to concentrate and handle multiple requests simultaneously.

WORK ENVIRONMENT

Healthcare setting with routine contact with patients who may have contagious illnesses. Moderate noise from phones, printers, and office activity. Standard office equipment used regularly. May require working evenings, weekends, or rotating shifts depending on facility needs.

STRONGLY PREFERRED QUALIFICATIONS

One (1) year of customer service experience. Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting. Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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